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Service Innovation

Semester: Summer Term
Course Type: Lecture
Location: Virtual Room via Zoom Meeting
Time: Friday, 09:45 – 11:15
Number of participants: 40
Language: English / Englisch
Credit points/ Contact hours: 5 ECTS/ 2 SWS
StudOn: Join StudOn course
Univis: Course information on Univis
Lecturers: Prof. Dr. Angela Roth

 

Please note:
Students who have to repeat the seminar paper should contact the chair before 5th of December 2020

 

As service innovation is a hot and rapidly developing topic in traditional service industries as well as in industrial contexts, this seminar is tackling service innovation, the management of service innovation and and the design of services, from both theoretical and practical perspectives. It introduces the service-dominant logic, applies service design tools, discusses servitization issues as well as service business models, technology & services.

The seminar takes place on Fridays at 9:45 virtually until further notice (Ausgangbeschränkung).

The kick-off session is scheduled for 24th of April and will take place virtually. Detailed information about the virtual conference room will be provided on StudOn.

Additionally, there will be supervisions in form of a “Tutorium” to guide the applied seminar work of students. Details will be provided in class.

Registration time: 30th of March – 22nd of April, first come-first served rule.

Please register via StudOn (course name: Service Innovation Summer 2020 Joining link ).
Due to interactive format of the lecture the number of participants is limited.