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Research Focus: Service Systems

The research stream “Service Systems” at Wi1 focusses on exploring, designing, engineering and evaluating systemic service innovations. Our research focuses on stakeholder integration, co-creation and value appropriation in complex service systems. Typical questions we try to answer are:

  • What are the appropriate mechanisms to integrate stakeholders in service systems?
  • How can we manage and support productivity in complex service settings?
  • Which tools are needed to facilitate value co-creation in online and offline settings

With prototyping and design science research we, thus, esp. contribute to the development of the field of service systems engineering.

 

Research Projects

The project “Smarte Dienstleistungsfabrik” SmartDiF aims to create the smart service factory of the future. Value contribution and value creation out of available and arising smart data resources in industry clouds characterize the main focus of the research activities. Together with SCHAEFFLER, SIEMENS, the Fraunhofer IIS - Center for Applied Research on Supply Chain Services SCS, as well as additional partners, the foundations for an evidence-based service engineering get developed.

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While the introduction of new software, many companies are facing an underutilization, frustration of users, the miss of actually expected effects or do not reach the expected organizational change explained. The reason for this is often in the top-down planning software implementation, in which the demands and needs of users are not sufficiently addressed.

Exactly at this point is where the joint project ExTEND and has to be integrated as a target, by means of bottom-up initiatives with…

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The project BigDieMo develops tools for the creation and implementation of Big Data services for Small and Medium-sized Enterprises (SME’s). To achieve this, BigDieMo aims to empower SME’s to expand their current portfolio by using a methodical toolbox for the development of Big Data services and the according data based service business models. This toolbox will be developed in close collaboration with our partners from the Karlsruhe Institute of Technology (KIT), the University of Hamburg and…

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Unternehmen entwickeln im Kontext von Industrie 4.0 neuartige, digitale Produkte und anwendungsspezifische Dienstleistungen, die bspw. die Fehlervorhersage oder Prognosen im Zusammenhang mit Wartungstätigkeiten von Anlagen ermöglichen oder automatisiert Arbeitspläne für Maschinen und Menschen optimieren. Diese Dienstleistungen sind in den meisten Fällen für einen solchen, isolierten Anwendungsfall vorgesehen und erlauben selten eine integrative Nutzung über diesen speziellen Einsatzzweck hinweg…

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The project S-CPS aims to identify and analyze productivity relevant
factors for service operations to allow effective and efficient
maintenance, by respecting local and technical conditions. Therefore a
resource cockpit is developed, which brings together data streams of
several heterogeneous production resources relevant for the mobile
workforce to provide remote support for service operations. The resource
cockpit will increase the maintenance and repair efficiency in
manufacturing. The research focus is to shed light on the collaboration
of cyber-physical systems and people. The project is part of the overall
initiative “Industry 4.0”.

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Digital Transformation as a core driver influences service offerings and business models, as well as organisation, collaboration and forms of human labour. The ability to shape digital services has the potential to be a key competence in this new idea of value creation. There is already a trend of technical innovations like Artificial Intelligence (AI) or the Internet of Things (IoT) being applied in digital services. More over, digitalisation offers new ways of interaction between provider and…

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The project 'Cooperatives in the Digital Age' (CoDi) investigates
challenges and opportunities of the increasing digitization of industry
and society from the perspective of cooperative banks. The ongoing
digitization enables incumbent firms as well as start-ups to create new
products, services, and business models. The project addresses the
question how cooperative banks can remain true to their traditions and
cooperative principles and, at the same time, profit from technological
developments that help them better meet the needs of their members and
customers.

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JOSEPHS® - Die Service Manufaktur is a project with the Fraunhofer IIS - Center for Applied Research on Supply Chain Services SCS. This open shop in downtown Nuremberg invites visitors to co-create the future of services and products. This project focuses on researching about how customers actively participate in innovation for goods and products, about how firms learn from working together with customers in direct interaction and about how experiments with prototyping and innovation tools can lead to further development of the latter.

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Das Projekt "SmartHaPSSS - "Harmonisierung der Entwicklung von komplexen Produkt-Smart-Service-Systemen bei KMU" hat zum Ziel, einzelne Aktivitäten der Entwicklung komplexer Produkt-Mart-Dienstleistungssysteme in KMU miteinander in Resonanz zu bringen, um gemeinsame Bezugspunkte im Innovationsprozess zu schaffen. In diesem Zuge werden die Produktentwicklung und die Entwicklung von Smart Services in Einklang gebracht und an gemeinsamen Zielen ausgerichtet. Die Nachhaltigkeitsorientierung der en…

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The project "SmartHaPSSS - "Harmonisation of the development of complex product smart service systems for SMEs" aims to bring the individual activities in the development of complex product smart service systems in SMEs into resonance with each other in order to create common points of reference in the innovation process. The sustainability-oriented nature of the solutions developed is to be increased without restricting the dynamics of the individual activities. In this regard the product development and the development of smart services are to be harmonized and aligned to common goals. The "SmartHaPSSS" project forms a further component of "Innovations for tomorrow's production, services and work".

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