Julia M. Jonas
Dr. Julia Jonas
Postdoctoral Researcher
School of Business, Economics and Society
Chair of Information Systems I, Innovation and Value Creation (Prof. Dr. Möslein)
Julia M. Jonas is Postdoctoral Researcher at the Institute for Information Systems of the FAU Erlangen-Nürnberg. Her research is in service innovation, with a special focus on service systems, stakeholder integration and prototyping for digital solutions. Julia Jonas graduated from Karlstad University with a major in Service Management and looks back at 4 years of practical experience as a project manager in Open Innovation, working for companies such as Beiersdorf, W.L. Gore, Symrise and BSH.
She received her doctoral degree from the FAU Erlangen-Nürnberg’s department of Information Systems in 2016. She is active in international projects, implementing and teaching open and interdisciplinary innovation as well as service design; Julia is a guest researcher at the Cambridge Service Alliance and a guest lecturer at Uppsala University and Salzburg University of Applied Science. She has published in international academic journals and engages in the activities of innovation and management conferences.
Publications
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Geschäftsmodelle 4.0 - Baukasten zur Entwicklung datenbasierter Geschäftsmodelle
Karlsruhe: KIT Research, 2018
ISBN: 978-3-00-060723-3 - :
Stakeholder Integration in Service Innovation
Wiesbaden: Springer Gabler, 2018
ISBN: 978-3-658-19462-8
DOI: 10.1007/978-3-658-19463-5
- , , :
Frontline Employees' Acceptance of and Resistance to Service Robots in Stationary Retail - An Exploratory Interview Study
In: Journal of Service Management Research 4 (2020), p. 21-34
ISSN: 2511-8676
DOI: 10.15358/2511-8676-2020-1-21
URL: https://www.researchgate.net/profile/Patrick_Meyer8/publication/339162046_Frontline_Employees'_Acceptance_of_and_Resistance_to_Service_Robots_in_Stationary_Retail_-_An_Exploratory_Interview_Study/links/5e4538c3a6fdccd9659fe7ff/Frontline-Employees-Acceptance-of-and-Resistance-to-Service-Robots-in-Stationary-Retail-An-Exploratory-Interview-Study.pdf - , , , :
Value Propositions in Service Systems Enabled by Digital Technology: a Field Based Design Science Approach
In: Journal of Service Management Research 2 (2018), p. 3-18
ISSN: 2511-8676
DOI: 10.15358/2511-8676-2018-4-6 - , , , , , , , , , , :
Digital Transformation in Service Management
In: Journal of Service Management Research 2 (2018), p. 3-21
ISSN: 2511-8676
DOI: 10.15358/2511-8676-2018-2-3
URL: https://elibrary.vahlen.de/10.15358/2511-8676-2018-2-3/digital-transformation-in-service-management-jahrgang-2-2018-heft-2?page=1 - , , , :
Stakeholder engagement in intra-and inter-organizational innovation: Exploring antecedents of engagement in service ecosystems
In: Journal of Service Management 29 (2018), p. 399-421
ISSN: 1757-5818 - , , :
Creating Competitive Advantage from Services
In: Research-Technology Management 60 (2017), p. 48-56
ISSN: 0895-6308 - , :
Stakeholder integration in service innovation - An exploratory case study in the healthcare industry
In: International Journal of Technology Management 73 (2017), p. 91-113
ISSN: 0267-5730
DOI: 10.1504/IJTM.2017.082358 - , , , , :
Innovation in service ecosystems—Breaking, making, and maintaining institutionalized rules of resource integration
In: Journal of Business Research 69 (2016), p. 2964-2971
ISSN: 0148-2963
DOI: 10.1016/j.jbusres.2016.02.029 - , , :
Stakeholder integration for service innovation in German medium-sized enterprises
In: Service Science 8 (2016), p. 320-332
ISSN: 2164-3970 - , , , , :
Interaktive Kunden als Herausforderung: Die Fallstudie „JOSEPHS® – Die Service-Manufaktur“
In: HMD : Praxis der Wirtschaftsinformatik 51 (2014), p. 883-895
ISSN: 1436-3011
DOI: 10.1365/s40702-014-0091-3
URL: http://link.springer.com/article/10.1365%2Fs40702-014-0091-3
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BigDieMo - Ein methodischer Baukasten zur Gestaltung von datenbasierten Dienstleistungen
In: Daniel Beverungen, Jan Hendrik Schumann, Volker Stich, Giuseppe Strina (ed.): Prozesse – Transformation – Wertschöpfungsnetzwerke, Berlin, Heidelberg: Springer Gabler, 2021, p. 265–298 (Dienstleistungsinnovationen durch Digitalisierung, Vol.2)
ISBN: 978-3-662-63098-3
DOI: 10.1007/978-3-662-63099-0_7 - , , , :
Preface
In: Albrecht Fritzsche, Julia M. Jonas, Angela Roth, Kathrin M. Möslein (ed.): Innovating in the Open Lab, 2020, p. VII-X
ISBN: 9783110633665
DOI: 10.1515/9783110633665-202 - :
Co-creating Value with Open Labs
In: Albrecht Fritzsche, Julia M. Jonas, Angela Roth and Kathrin M. Möslein (ed.): Innovating in the Open Lab, Berlin: De Gruyter Oldenbourg, 2020, p. 125–128 (De Gruyter Studies in Innovation and Entrepreneurship, 1)
ISBN: 9783110633665
DOI: 10.1515/9783110633665-011
URL: https://www.degruyter.com/view/book/9783110633665/10.1515/9783110633665-011.xml - , , , :
Unlocking Unique Value Through Co-Creation in Open Laboratories
In: Albrecht Fritzsche, Julia M. Jonas, Angela Roth and Kathrin M. Möslein (ed.): Innovating in the Open Lab, Berlin: De Gruyter Oldenbourg, 2020, p. 81–92 (De Gruyter Studies in Innovation and Entrepreneurship, 1)
ISBN: 9783110633665
DOI: 10.1515/9783110633665-007
URL: https://www.degruyter.com/view/book/9783110633665/10.1515/9783110633665-007.xml - , , , , , , , , , :
Geschäftsmodelle 4.0: big data and data-analytics als Treiber für Dienstleistungsinnovation im deutschen Mittelstand
In: Volker Stich, Jan Hendrik Schumann, Daniel Beverungen, Gerhard Gudergan, Philipp Jussen (ed.): Digitale Dienstleistungsinnovationen, Berlin, Heidelberg: Springer Vieweg, 2019
ISBN: 978-3-662-59516-9
DOI: 10.1007/978-3-662-59517-6_9 - , , :
Engagement - Voraussetzung für kollaboratives Innovieren
In: Manfred Bruhn, Karsten Hadwich (ed.): Kooperative Dienstleistungen, Wiesbaden: Springer Gabler, 2019
ISBN: 978-3-658-26389-8
DOI: 10.1007/978-3-658-26389-8_18 - , :
Dienstleistungsentwicklung im offenen Innovationslabor - Ein Blick durch die Unternehmensbrille
In: Manfred Bruhn, Karsten Hadwich (ed.): Service Business Development, Wiesbaden: Springer Gabler, 2018, p. 65-82
DOI: 10.1007/978-3-658-22424-0_3 - , , :
Entwicklung digitaler Servicesysteme – Akteure, Ressourcen und Aktivitäten
In: Meyer, K.; Klingner, St.; Zinke, Ch (ed.): Service Engineering - Von Dienstleistungen zu digitalen Service-Systemen, Wiesbaden: Springer Fachmedien, 2018, p. 49-59
DOI: 10.1007/978-3-658-20905-6_4
URL: https://www.springerprofessional.de/entwicklung-digitaler-servicesysteme-akteure-ressourcen-und-akti/15794110 - , :
Extending Innovation - From Business Model Innovation to Innovation in Service Ecosystems
In: The SAGE Handbook of Service-Dominant Logic, SAGE, 2018, p. 655-673
ISBN: 978-1-5264-0283-7
DOI: 10.4135/9781526470355.n37 - :
The service-dominant logic perspective on service innovation in service systems
In: Julia M. Jonas (ed.): Stakeholder Integration in Service Innovation, Wiesbaden: Springer Gabler, 2017, p. 25.39
ISBN: 978-3-658-19462-8
DOI: 10.1007/978-3-658-19463-5_3 - , , :
Open service prototyping
In: Roman Egger, Igor Gula, Dominik Walcher (ed.): Open Tourism, Berlin Heidelberg: Springer, 2016
Open Access: https://link.springer.com/content/pdf/10.1007/978-3-642-54089-9.pdf#page=379 - , :
Netnography in the Food Industry: How the German Supplier for Flavors and Scents Symrise Made Use of Online Community Discussions as a Source of Innovation
In: Peter Augsdörfer, John Bessant, Kathrin Möslein, Bettina von Stamm, Frank Piller (ed.): Discontinuous Innovation: Learning to Manage the Unexpected, Imperial College Press, 2013, p. 213 - 220 (Series on Technology Management, Vol.22)
ISBN: 978-1-84816-780-3
DOI: 10.1142/9781848167810_0010
- , , , (ed.):
Innovating in the Open Lab
Berlin: 2020
(De Gruyter Studies in Innovation and Entrepreneurship, 1)
ISBN: 978-3-11-062821-0
DOI: 10.1515/9783110633665
URL: https://www.degruyter.com/view/title/543548
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Affordances of Augmented Reality Systems for Co-Located Collaboration
Hawaii International Conference on System Sciences (HICSS) (Lahaina, HI, 2. January 2023 - 6. January 2023)
In: Proceedings of the 56th Hawaii International Conference on System Sciences (ed.): Proceedings of the 56th Hawaii International Conference on System Sciences 2023
Open Access: https://scholarspace.manoa.hawaii.edu/items/8360eb7d-7488-4ebf-8e37-f80c215563c9/full
URL: https://hdl.handle.net/10125/102679 - , , :
Exploring Customers' Acceptance of and Resistance to Service Robots in Stationary Retail - a Mixed Method Approach
28th European Conference on Information Systems (ECIS 2020) (Marrakesch, 15. June 2020 - 17. June 2020)
In: ECIS 2020 Research Papers (ed.): ECIS 2020 Research Papers 2020
Open Access: https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1008&context=ecis2020_rp
URL: https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1008&context=ecis2020_rp - , :
The Roles of Individual Actors in Data-Driven Service Innovation – A Dynamic Capabilities Perspective to Explore its Microfoundations
Hawaii International Conference on System Sciences 2020 (Wailea, HI, 7. January 2020 - 10. January 2020)
In: Proceedings of the 53rd Hawaii International Conference on System Sciences 2020
DOI: 10.24251/hicss.2020.142
URL: http://hdl.handle.net/10125/63881 - , :
The IKEA Effect in Innovation Co-Creation
18th Open and User Innovation Conference (OUI) (Utrecht University, 8. July 2019 - 10. July 2019) - , , :
Frontline employees’ acceptance of and resistance to service robots in stationary retail - an exploratory interview study
19th Conference of the European Academy of Management (EURAM) (Lisboa, 26. June 2019 - 28. June 2019)
DOI: 10.15358/2511-8676-2020-1-21 - , , :
Aligning Value Propositions in Service Ecosystems
EURAM - European Academy of Management (Lissabon, 26. June 2019 - 29. June 2019) - , , , :
Data analytics in the sports industry – new service, new revenue.
European Academy of Management (EURAM) Conference 2019 (Lisbon, 26. June 2019 - 28. June 2019) - , , :
Innovating data-driven services – What makes it special?
European Academy of Management (EURAM) Conference 2018 (Reykjavik, 19. June 2018 - 22. June 2018) - , , , :
Tools for collaborating and interacting in Living Labs
ServDes (Milano, 18. June 2018 - 20. June 2018)
URL: http://www.servdes.org/wp/wp-content/uploads/2018/07/25.pdf - , , :
Value propositions - a systematic literature review
EURAM - European Academy of Management Conference - Peter Ekman, Julia Jonas, Paul Maglio, David Reynolds, and Jimmie Röndell:
Customer Value Through Resource Integration: The Role of the Institutional Solution Space: An Abstract
Academy of Marketing Science Annual Conference
DOI: 10.1007/978-3-319-66023-3_166 - Lorena Blasco, Matthew Alexander, Tom Chen, Julia Jonas, Sasha Raithel, David Sörhammar:
Exploring business actor engagement in service systems through engagement platforms
15th International Research Symposium on Service Excellence in Management (University of Porto, Porto, 12. June 2017 - 15. June 2017) - , , :
TOOLS FOR OPEN SERVICE DESIGN An Analysis into Existing and Future Methodologies
13th International Conference on Wirtschaftsinformatik (St. Gallen, 12. February 2017 - 15. February 2017)
Open Access: https://wi2017.ch/images/wi2017-st_paper_27.pdf - Lorena Blasco, Matthew Alexander, Tom Chen, Julia Jonas, Sasha Raithel, David Sörhammar:
Actor engagement platforms: exploring business actor engagement in complex service systems
Frontiers in Service 2017 - , , :
Co-creation and User Involvement in a Living Lab: An Evaluation of Applied Methods
13th International Conference on Wirtschaftsinformatik (St. Galle, 12. February 2017 - 15. February 2017)
Open Access: https://wi2017.ch/images/wi2017-st_paper_32.pdf - , , :
Data-driven service innovation - An exploration of actors and challenges in the German manufacturing industry
EURAM - , , :
Evolution of Value Propositions in Innovation Ecosystems
RESER - the European Association for Research on Services - Mikael Gidhagen, Anu Helkkula, Helge Löbler, Julia Jonas, David Sörhammar, Bård Tronvoll:
Human-to-nonhuman value cocreation and resource integration: parasocial actors in a service ecosystem
2017 Naples Forum on Service (Naples, 6. June 2017 - 9. June 2017) - , , :
The integration of digital resources into service systems: drivers and challenges
9th Service Operations Management Forum - , , :
Complexity and interdependencies of actor integration for service innovation in service systems? Insights from the exploration of micro level practices
5th Formum on markets and marketing FMM 2016 - , :
Cross-organizational innovation: Implications for collaborative R&D Strategies
R&D Management Conference - Julia M. Jonas, David Sörhammar, Gerhard Satzger, Juliana Hsuan:
Formation of Service Ecosystems: A Service Science Concept to Categorize Starting Points and Emergence Patterns
2nd Service Systems Forum 2016 (University of Warwick, Venice, 12. June 2016 - 13. June 2016) - , , , :
Innovation in Service Ecosystems: A role perspective
RESER annual conference (Neapel) - , , :
Stakeholder Engagement in Inter-Organisational Social Networks
International Colloquium on Relationship Marketing - , , :
Actor integration in service systems – exploring effects on a micro level
The 2015 Naples Forum on Service (Naples) - , , :
Co-Creating Innovation in Service Systems - Exploring the Effects of Cross-Disciplinary Problem Solving
2015 EurOMA Conference (Neuchatel) - , , , , :
Spaces for Value Co-Creation: The Case of “JOSEPHS® - The Service Manufactory”
EURAM Conference (Warsaw) - , :
The role of frontline emplyees in the new experience economy
23rd International Colloquium on Relationship Marketing (Uppsala) - , , :
Bringing interactive hybrid value creation to downtown retailers - towards a service-manufactory
Cambridge Service Week (Cambridge) - , , :
Co-Creating Service Innovation in Interdependent Service Systems
Forum on Markets & Marketing Karlstad - , , :
Open Service Design? Exploring Customer Co-Creation in a Service Manufactory
ServDes Lancaster - , , :
Stakeholder integration for service innovation in German medium-sized enterprises
24th Annual RESER Conference (Helsinki) - , :
Stakeholder Integration in Service Innovation - An Explorative Case Study on Health Care Solutions Development
EURAM Valencia - , , , :
Systematic Service Development: Exploring the Role of the Setting
R&D Management Conference - , , :
Joseph’s - The Service Manufactory
Cambridge Service Week - Academic Conference - , , :
Josephs - The Service Manufactory
Cambridge Service Week - Academic Conference Cambridge (Cambridge) - , , :
Passive integration or mutual co-creation? Exploring the role of stakeholders in service innovation
QUIS 13 (Karlstad)
- , , :
Selecting Co-Creators for Open Innovation
5 (2019) - , , , , , , , , , :
Data-Driven Service Business Models
4 (2018) - , , , , , , , , :
Smart Services
3 (2017) - , , , , , , , , , , , :
Online-Offline Co-Creation
2 (2016) - , , , , :
Facilitating co-creation in living labs: The JOSEPHS study. Workshop series.
(2016) - , :
Micro Service Markets
1 (2014)