Angela Roth
Prof. Dr. Angela Roth
Co-Chair
Lange Gasse 20
90403 Nürnberg
School of Business, Economics and Society
Chair of Information Systems I, Innovation and Value Creation (Prof. Dr. Möslein)
Lange Gasse 20
90403 Nürnberg
- Phone number: 0911-5302-95152
- Email: angela.roth@fau.de
- Website: https://www.wi1.rw.fau.de/
Angela Roth is a professor at the Institute of Information Systems at the Friedrich-Alexander University Erlangen-Nuremberg and working at the Chair of Information Systems – Innovation and Value Creation. She is leading the Open Service Lab (OSL) https://openservicelab.org/ and is researching, consulting and teaching in the fields of service innovation, service systems in digital contexts and organizational competencies for service innovation. She is also doing research on interactive service innovation in living labs (e.g. JOSEPHS®). In the context of organizational competencies and change she is working on future of work topics. Prof. Roth is closely working with non-university research institutes and industry partners. She is involved in several research projects on service systems engineering, service innovation and future of work. Her current teaching topics include innovation strategies with focus on digital transformation, service systems and interactive service innovation.
In former times, she was head of the department for Decision Support Systems at the Fraunhofer IIS-SCS and did her dissertation and habilitation in the field of logistics.
Research Interests: service innovation, organizational competencies in service innovation, service systems in digital contexts, future of work.
Authored Books
- , :
Academic Writing – Guidelines for a Term Paper, Bachelor and Master Thesis
Nürnberg, 2015 - , :
Leitfaden zur Erstellung von Seminar-, Bachelor- und Masterarbeiten – Empfehlungen für Studenten der Betriebswirtschaftslehre
Nürnberg, 2011 - :
Der Logistikbildungsmarkt 2020 - Bedarfsgerechte Bildungsangebote für die Logistikwirtschaft der Zukunft (Habilitationsschrift)
Aachen, 2010
ISBN: 978-3-8322-9152-5 - , :
Bildungsmarkt Logistik - Ausbildung, Weiterbildung, Studium für Logistik und Supply Chain Management.
Hamburg: DVV Verlag, 2008
ISBN: 978-3-87154-382-1 - , :
Leitfaden zum wissenschaftlichen Arbeiten – Empfehlungen für Studenten der Betriebswirtschaftslehre, insbesondere der Logistik
Nürnberg, 2005 - :
Lagermodellierung für logistische Netze - Das "modulare Knotenmodell" als Konzept zur dynamischen Abbildung von Lagern in Netzen (Dissertation)
Hamburg: Deutscher Verkehrsverlag, 2002
Journal Articles
- , , :
Decoding the context of servitization: socio-technical pivots on the journey to service-oriented business models in manufacturing firms
In: Production Planning & Control (2023), p. 1-18
ISSN: 0953-7287
DOI: 10.1080/09537287.2023.2261880 - , , , , :
Characterising smart service systems – Revealing the smart value
In: Journal of Service Management Research 7 (2023), p. 112-128
ISSN: 2511-8676
DOI: 10.5771/2511-8676-2023-2-112 - , , :
Physical interaction platforms: A taxonomy of spaces for interactive value creation
In: Creativity and Innovation Management (2023), p. 1 - 12
ISSN: 0963-1690
DOI: 10.1111/caim.12557
URL: https://onlinelibrary.wiley.com/doi/10.1111/caim.12557 - , , , :
Change of Organizational Ambidexterity in Corporate Venture Units: how an Innovation Unit Increasingly Develops Exploitative Tendencies
In: HMD : Praxis der Wirtschaftsinformatik 60 (2023), p. 628-645
ISSN: 1436-3011
DOI: 10.1365/s40702-023-00975-z - , , :
Service robots in organisational frontlines-A retail managers' perspective
In: Journal of Retailing and Consumer Services 70 (2023)
ISSN: 0969-6989
DOI: 10.1016/j.jretconser.2022.103173 - , , :
Multifaceted and even contradictory? Impulses to push efficiency and innovativeness and the dynamic role of ambiguity in context of a German university
In: Journal of Business Research 147 (2022), p. 258-277
ISSN: 0148-2963
DOI: 10.1016/j.jbusres.2022.02.058 - , , :
Employee perspectives on value realization from data within data-driven business models
In: Electronic Markets 21 (2022), p. 767-806
ISSN: 1019-6781
DOI: 10.1007/s12525-021-00504-0 - , , :
Laying the foundation for high performance of new digital logistics ventures
In: International Journal of Business and Systems Research 15 (2021), p. 677-700
ISSN: 1751-2018
DOI: 10.1504/ijbsr.2021.10027334
URL: https://www.inderscienceonline.com/doi/abs/10.1504/IJBSR.2021.118774 - , , :
Innovation von datengetriebenen Geschäftsmodellen
In: HMD : Praxis der Wirtschaftsinformatik 58 (2021), p. 595–610
ISSN: 1436-3011
DOI: 10.1365/s40702-021-00730-2
URL: https://link.springer.com/article/10.1365/s40702-021-00730-2 - , , :
Frontline Employees' Acceptance of and Resistance to Service Robots in Stationary Retail - An Exploratory Interview Study
In: Journal of Service Management Research 4 (2020), p. 21-34
ISSN: 2511-8676
DOI: 10.15358/2511-8676-2020-1-21
URL: https://www.researchgate.net/profile/Patrick_Meyer8/publication/339162046_Frontline_Employees'_Acceptance_of_and_Resistance_to_Service_Robots_in_Stationary_Retail_-_An_Exploratory_Interview_Study/links/5e4538c3a6fdccd9659fe7ff/Frontline-Employees-Acceptance-of-and-Resistance-to-Service-Robots-in-Stationary-Retail-An-Exploratory-Interview-Study.pdf - , :
Development of a classification framework for technology based retail services: a retailers’ perspective
In: International Review of Retail, Distribution and Consumer Research (2020)
ISSN: 0959-3969
DOI: 10.1080/09593969.2020.1768575 - , , , :
Multi-sided platforms
In: Electronic Markets 29 (2019), p. 553-559
ISSN: 1019-6781
DOI: 10.1007/s12525-019-00385-4 - , , , , :
Design principles for establishing a multi-sided open innovation platform: lessons learned from an action research study in the medical technology industry
In: Electronic Markets 29 (2019), p. 711–728
ISSN: 1019-6781
DOI: 10.1007/s12525-018-0325-2
URL: https://link.springer.com/article/10.1007/s12525-018-0325-2 - , , , :
Value Propositions in Service Systems Enabled by Digital Technology: a Field Based Design Science Approach
In: Journal of Service Management Research 2 (2018), p. 3-18
ISSN: 2511-8676
DOI: 10.15358/2511-8676-2018-4-6 - , :
Microfoundations of Organizational Competence for Servitization
In: Journal of Competences, Strategy & Management Special Issue: Approaching Dynamic Capabilities from a Multi-Level Perspective – Macrofoundations and Microfoundations (2017), p. 85-107
ISSN: 2510-4349 - , :
Stakeholder integration in service innovation - An exploratory case study in the healthcare industry
In: International Journal of Technology Management 73 (2017), p. 91-113
ISSN: 0267-5730
DOI: 10.1504/IJTM.2017.082358 - , , , :
Successful management of diverse corporate innovation communities
In: Journal of Strategy and Management Vol. 10 (2017), p. 2-18
ISSN: 1755-425X - , , :
Stakeholder integration for service innovation in German medium-sized enterprises
In: Service Science 8 (2016), p. 320-332
ISSN: 2164-3970 - , , , , :
Interaktive Kunden als Herausforderung: Die Fallstudie „JOSEPHS® – Die Service-Manufaktur“
In: HMD : Praxis der Wirtschaftsinformatik 51 (2014), p. 883-895
ISSN: 1436-3011
DOI: 10.1365/s40702-014-0091-3
URL: http://link.springer.com/article/10.1365%2Fs40702-014-0091-3 - :
Analyse von Anforderungen in der Logistikbranche - Erste Implikationen für die Berufsbildung
In: Zeitschrift für Berufs- und Wirtschaftspädagogik (2012), p. 604-626
ISSN: 0172-2875 - :
Wege nach oben - Blickpunkt Bildungswege
In: LOG.Kompass (2010), p. 26ff
ISSN: 1614-726X - :
Partnerübergreifende Fernverkehrsnetzwerke
In: Industrie-Management : Zeitschrift für industrielle Geschäftsprozesse 5 (2002), p. 54-57
ISSN: 0179-2679
Book Contributions
- , , , :
Potentiale von Servicerobotern am Point of Sale
In: Sara D'Onofrio, Stefan Meinhardt (ed.): Robotik in der Wirtschaftsinformatik, Wiesbaden: Springer Fachmedien, 2023, p. 225–246
ISBN: 978-3-658-39620-6
DOI: 10.1007/978-3-658-39621-3_11
URL: https://link.springer.com/chapter/10.1007/978-3-658-39621-3_11 - , , , , :
Integrierte Entwicklung smarter Produkt-Service-Systeme
In: Manfred Bruhn, Karsten Hadwich (ed.): Smart Services, Wiesbaden: Springer Gabler, 2022, p. 309-331 (Forum Dienstleistungsmanagement, Vol.1)
ISBN: 978-3-658-37343-6
DOI: 10.1007/978-3-658-37344-3_10
URL: https://link.springer.com/chapter/10.1007/978-3-658-37344-3_10 - , , , :
Innovation KI-basierter Dienstleistungen für die industrielle Wertschöpfung – Ein artefaktzentrierter Ansatz
In: Manfred Bruhn, Karsten Hadwich (ed.): Künstliche Intelligenz im Dienstleistungsmanagement, Wiesbaden: Springer Gabler, 2021, p. 165-190 (Forum Dienstleistungsmanagement, Vol.1)
ISBN: 9783658343231
DOI: 10.1007/978-3-658-34324-8_7
URL: https://link.springer.com/chapter/10.1007/978-3-658-34324-8_7 - , :
Künstliche Intelligenz als Treiber für Dienstleistungsinnovation
In: Manfred Bruhn, Karsten Hadwich (ed.): Automatisierung und Personalisierung von Dienstleistungen, Wiesbaden: Springer Gabler, 2020, p. 157-181 (Forum Dienstleistungsmanagement, Vol.2)
ISBN: 978-3-658-30167-5
DOI: 10.1007/978-3-658-30168-2_6
URL: https://link.springer.com/chapter/10.1007/978-3-658-30168-2_6 - , , , :
Preface
In: Albrecht Fritzsche, Julia M. Jonas, Angela Roth, Kathrin M. Möslein (ed.): Innovating in the Open Lab, 2020, p. VII-X
ISBN: 9783110633665
DOI: 10.1515/9783110633665-202 - , :
Driving Service Productivity of Open Innovation Labs
In: Albrecht Fritzsche, Julia M. Jonas, Angela Roth and Kathrin M. Möslein (ed.): Innovating in the Open Lab, Berlin: De Gruyter Oldenbourg, 2020, p. 165–182 (De Gruyter Studies in Innovation and Entrepreneurship, 1)
ISBN: 9783110633665
DOI: 10.1515/9783110633665-015
URL: https://www.degruyter.com/view/book/9783110633665/10.1515/9783110633665-015.xml - :
Piloting in Open Innovation Labs – A Challenge for Local Ecosystems
In: Albrecht Fritzsche, Julia M. Jonas, Angela Roth and Kathrin M. Möslein (ed.): Innovating in the Open Lab, Berlin: De Gruyter Oldenbourg, 2020, p. 3-10 (De Gruyter Studies in Innovation and Entrepreneurship, 1)
ISBN: 9783110633665
DOI: 10.1515/9783110633665-001
URL: https://www.degruyter.com/view/book/9783110633665/10.1515/9783110633665-001.xml - , , , , , , , , , , , :
Die systematische Entwicklung von Servicesystemen im digitalen Zeitalter – Ein Fakten-basierter Ansatz
In: Beverungen D., Schumann J.H., Stich V., Strina G. (ed.): Dienstleistungsinnovationen durch Digitalisierung - Geschäftsmodelle – Methoden – Umsetzungsbeispiele, Berlin, Heidelberg: Springer Gabler, 2020, p. 227-275
ISBN: 9783662621431
DOI: 10.1007/978-3-662-62144-8_5 - , , , :
Dienstleistungsentwicklung im digitalen Kontext – ein Plattformansatz
In: Stich V., Schumann J., Beverungen D., Gudergan G., Jussen P. (ed.): Digitale Dienstleistungsinnovationen, Berlin, Heidelberg: Springer Vieweg, 2019, p. 407-426
DOI: 10.1007/978-3-662-59517-6_20
URL: https://link.springer.com/chapter/10.1007/978-3-662-59517-6_20 - , , :
Der Kunde als Mitentwickler - Herausforderungen für die marktorientierte Führung
In: Manfred Bruhn und Manfred Kirchgeorg (ed.): Marketing Weiterdenken. Zukunftspfade für eine marktorientierte Unternehmensführung, Wiesbaden: Springer Gabler, 2018, p. 143-156
DOI: 10.1007/978-3-658-18538-1_11 - , :
Dienstleistungsentwicklung im offenen Innovationslabor - Ein Blick durch die Unternehmensbrille
In: Manfred Bruhn, Karsten Hadwich (ed.): Service Business Development, Wiesbaden: Springer Gabler, 2018, p. 65-82
DOI: 10.1007/978-3-658-22424-0_3 - , , :
Entwicklung digitaler Servicesysteme – Akteure, Ressourcen und Aktivitäten
In: Meyer, K.; Klingner, St.; Zinke, Ch (ed.): Service Engineering - Von Dienstleistungen zu digitalen Service-Systemen, Wiesbaden: Springer Fachmedien, 2018, p. 49-59
DOI: 10.1007/978-3-658-20905-6_4
URL: https://www.springerprofessional.de/entwicklung-digitaler-servicesysteme-akteure-ressourcen-und-akti/15794110 - , , :
Digitalisierung als Treiber für Faktenbasiertes Service-Systems-Engineering
In: Manfred Bruhn, Karsten Hardwich (ed.): Dienstleistungen 4.0 - Konzepte-Methoden-Instrumente. Band 1. Forum Dienstleistungsmanagement, Wiesbaden: Springer, 2017, p. 185-203 - :
On the Way to a Systematic Service Innovation Competence Framework
In: Agarwal, R., Selen W., Roos G., & Green R. (ed.): The Handbook of Service Innovation, Heidelberg: Springer, 2015
ISBN: 978-1-4471-6589-7 - , :
Produzenten als Dienstleister: Auf dem Weg zu interaktiven hybriden Wertschöfpungssystemen
In: Schuh G, Stick V. (ed.): Enterprise-Integration - Auf dem Weg zum kollaborativen Unternehmen, Heidelberg: Springer Vieweg, 2014, p. 139-151 - :
Aufgabentransfer — Möglichkeiten und Grenzen
In: Neue Wege in der Automobillogistik, Berlin, Heidelberg: Springer, 2007, p. 245-314 - :
Supra-adaptive Netzgestaltung durch Multi-User- Center (MUC) – Erfolgsversprechen und Potenzial
In: Günthner Willibald (ed.): Neue Wege in der Automobillogistik: Die Vision der Supra-Adaptivität, Heidelberg: Springer-Verlag, 2007, p. 247-258
ISBN: 978-3-540-72404-9
Edited Volumes
- , , , (ed.):
Innovating in the Open Lab
Berlin: 2020
(De Gruyter Studies in Innovation and Entrepreneurship, 1)
ISBN: 978-3-11-062821-0
DOI: 10.1515/9783110633665
URL: https://www.degruyter.com/view/title/543548 - , , (ed.):
SERVICE SYSTEMS ENGINEERING
2020
(OPEN SERVICE LAB NOTES, Vol. 6)
DOI: 10.1007/s12599-014-0314-8 - , , (ed.):
Märkte, Anwendungsfelder und Technologien in der Logistik - Ergebnisse und Reflexion von 20 Jahren Logistikforschung
Wiesbaden: 2009
ISBN: 978-3-8349-1821-5 - Prockl Günter, Roth Angela, Pflaum Alexander, Bauer Angela (ed.):
Entwicklungspfade und Meilensteine moderner Logistik - Skizzen einer Roadmap
Wiesbaden: 2004
ISBN: 3-409-12649-x
Conference Contributions
- , , , , :
Managing collaboration for servitization – A service ecosystems perspective
33rd International RESER Conference 2023 (Sierre, 7. December 2023 - 9. December 2023) - , , , :
Structuring the servitization journey – A socio-technical methodology for developing platform-based smart PSS
10th International Conference on Business Servitization (Barcelona, 9. November 2023 - 10. November 2023)
In: Ferran Vendrell-Herrero, Oscar F. Bustinza, Marco Opazo Basáez (ed.): Proceedings of the 10th International Conference on Business Servitization (ICBS 2023) 2023
DOI: 10.3926/serv2023 - , :
Pesquisando a Indústria 4.0: Oportunidades e Desafios
EnANPAD 2023 (São Paulo, 26. September 2023 - 28. September 2023) - , , , :
Multi-level interaction effects during digital innovation activities: A case study from a digital innovation unit in the paper processing industry
British Academy of Management Conference 2023 (University of Sussex, 1. September 2023 - 6. September 2023)
In: BAM2023 Conference Proceedings 2023 - , , , , :
Making Sense of the Sustainable Smart PSS Value Proposition
International Conference on Information Systems (ICIS) (Copenhagen, Denmark, 9. December 2022 - 14. December 2022)
In: ICIS 2022 Proceedings.3. 2022
URL: https://aisel.aisnet.org/icis2022/soc_impact_is/soc_impact_is/3 - , , :
Use-Case-based Innovation for Artificial Intelligence - An ontological Approach
Thirtieth European Conference on Information Systems (ECIS 2022) (Timișoara, 21. June 2022 - 24. June 2022) - , , :
Servitization in Germany – Establishing the context of servitization in manufacturing firms
9th International Conference on Business Servitization: Servitization as a springboard for enhancing sustainable manufacturing (Málaga, 17. November 2022 - 18. November 2022)
In: Ferran Vendrell-Herrero, Oscar F. Bustinza, Marco Opazo Basáez (ed.): Proceedings of the 9th International Conference on Business Servitization (ICBS 2022), Barcelona: 2022
DOI: 10.3926/serv2022
URL: http://www.omniascience.com/books/index.php/proceedings/catalog/book/137 - , , , :
A Systematic Characterization of Artificial Intelligence Business Models as a Fundament for Business Model Innovation and Strategic Decision-Making
21st European Academy of Management (EURAM) Conference 2021 (Montreal/virtual, 16. June 2021 - 18. June 2021) - , , :
Exploring Customers' Acceptance of and Resistance to Service Robots in Stationary Retail - a Mixed Method Approach
28th European Conference on Information Systems (ECIS 2020) (Marrakesch, 15. June 2020 - 17. June 2020)
In: ECIS 2020 Research Papers (ed.): ECIS 2020 Research Papers 2020
Open Access: https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1008&context=ecis2020_rp
URL: https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1008&context=ecis2020_rp - , , :
How does the User Type Affect the Acceptance of Digital Innovation on the Job
SIGMIS-CPR’20 (Nuremberg, 19. June 2020 - 21. June 2020)
In: Proceedings of the 2020 on Computers and People Research Conference 2020
DOI: 10.1145/3378539.3393845 - , :
User Experience of Creativity Support Tools – A Literature Review in a Management Context
15th International Conference on Wirtschaftsinformatik (Potsdam, 8. March 2020 - 11. March 2020)
DOI: 10.30844/wi_2020_r14-sengewald - , , :
Organizational ambidexterity from a process-oriented perspective: A systematic literature review
European Academy of Management (EURAM) Annual Conference 2020 (Dublin, Ireland) (Trinity College, Dublin, Ireland, 4. December 2020 - 6. December 2020) - , :
Managing New Workspace Concepts—A Strategic Change Project in a German Insurance Company
British Academy of Management (Birmingham) - , , :
Towards a model of ambidexterity change: A multi-level case study in a German multi-campus university
BAM British Academy of Management Conference 2019 (Aston University in Birmingham) - , , :
Understanding the Role of Data for Innovating Business Models: A System Dynamics Perspective
14th International Conference on Wirtschaftsinformatik (Siegen, Germany, 23. February 2019 - 27. February 2019) - , , :
Frontline employees’ acceptance of and resistance to service robots in stationary retail - an exploratory interview study
19th Conference of the European Academy of Management (EURAM) (Lisboa, 26. June 2019 - 28. June 2019)
DOI: 10.15358/2511-8676-2020-1-21 - , , :
Digitization-Enabled Innovation in Sports - A Service Systems' Perspective on Professional Soccer Players
European Academy of Management (EURAM) Conference 2019 (Lisbon, Portugal) - , , , :
Managing the Dynamics of Ambidexterity: A longitudinal case study of the European Envelope-Industry
2019 R&D Management Conference (Paris, 17. June 2019 - 21. June 2019) - , , :
Strategic ambidexterity development in a public service context: Changing the focus on short-term improvements and long-term innovation in a multi-campus university.
European Academy of Management (EURAM) Annual Conference 2019 (Lisbon, Portugal) - , , :
Data as Curse or Blessing. Business Model Innovation from the Perspective of System Dynamics
European Academy of Management (EURAM) Conference 2018 (Reykjavik, 19. June 2018 - 22. June 2018) - , , , :
Digitization-enabled Innovation in Service Systems: An Empirical Analysis of the German MDAX Companies
European Academy of Management (EURAM) - , :
How Digitization is Changing Technology Management for Service Innovation – an Integrated Method
RESER Conference - , :
Key challenges in developing and implementing new workspace concepts. RESER annual conference (Gothenburg)
RESER (The European Association for REsearch on SERvices) annual conference (Gothenburg) - , , :
Proposing the NSPIRE Technique: Improving Productivity of Networked Service Delivery
R&D Management Conference - , :
Design of a Method For Service Systems Engineering in the Digital Age
In: Proceedings of the 38th Internationcal Conference on Information Systems (ICIS) 2017 - , , :
Initial Design of a Method for Service Systems Engineering in the Digital Age
17h European Academy of Management Conference (EURAM) (Glasgow) - , , :
The integration of digital technologies into service systems
R&D Management Conference (RADMA) - , , :
Approaches for Enhancing Productivity of Networked Service Delivery: A Review and Assessment
26th Annual RESER Conference - , , , :
Combining open innovation and knowledge management for a community of practice-an analytics driven approach
In: Proceedings of the Twenty-second Americas Conference on Information Systems 2016 - , , :
Complexity and interdependencies of actor integration for service innovation in service systems? Insights from the exploration of micro level practices
5th Formum on markets and marketing FMM 2016 - , , :
Conceptualizing productivity within a service network: The case of JOSEPHS®
Euroma Konferenz (Trondheim) - , , , :
Developing new services for e-mobility: An integrated inline-offline co-creation approach
innteract 2016 - , , :
Enhancing Service Productivity: A Review of Approaches from a Service Network Perspective
Reser Conference (Neapel) - , , , :
Innovation in Service Ecosystems: A role perspective
RESER annual conference (Neapel) - , , :
Service Systems Engineering Triggered by Digitalization – a Conceptual Framework
16th European Academy of Management Conference (EURAM) (Paris) - , , , :
Service Systems Engineering Triggered by Digitization – Evidence from German Manufacturing SMEs
16th European Association for Research on Services Conference (RESER) (Neapel) - , :
Technology as a service enabler in retail environments.
26th Annual Reser Conference - , , :
Towards Perceived Service Interaction Productivity: A Proposed Conceptual Model
KSS Workshop - , , :
Actor integration in service systems – exploring effects on a micro level
The 2015 Naples Forum on Service (Naples) - , , :
Co-Creating Innovation in Service Systems - Exploring the Effects of Cross-Disciplinary Problem Solving
2015 EurOMA Conference (Neuchatel) - , , :
Opening Embedded Systems for open Innovation
Pacific Asia Conference on Information Systems (PACIS 2015) (Singapore) - , , :
Open Innovation for Innovation Tools: the Case of Co-Design Platforms
International Symposium on Open Collaboration (OpenSym '15) (New York)
In: Proceedings of the International Symposium on Open Collaboration 2015 - , , , :
Organisational Competence for Servitization: Challenges and Determinants
The Spring Servitization Conference 2015 (Aston University, Birmingham) - , :
Organizational Competence for Servitization in Wholesaling
EURAM Conference (Warsaw) - , , , :
Project CODIFeY: Community-based Service Innovation for E-Mobility
XXVI ISPIM Innovation Conference (Budapest) - , , , , :
Spaces for Value Co-Creation: The Case of “JOSEPHS® - The Service Manufactory”
EURAM Conference (Warsaw) - , , :
A Case About the Diffusion of Co-Creation Expertise in Organizations
ISPIM Dublin (Dublin) - , , :
Bringing interactive hybrid value creation to downtown retailers - towards a service-manufactory
Cambridge Service Week (Cambridge) - , , :
Co-Creating Service Innovation in Interdependent Service Systems
Forum on Markets & Marketing Karlstad - , , :
Exploring the diffusion of co-creation expertise in organizations.
21st International Product Development Management Conference - , , , :
Kollaborative Gestaltung innovativer Mobilitätskonzepte
6. Wissenschaftsforum Mobilität Duisburg - Proceedings - , , :
Open Service Design? Exploring Customer Co-Creation in a Service Manufactory
ServDes Lancaster - , , :
Stakeholder integration for service innovation in German medium-sized enterprises
24th Annual RESER Conference (Helsinki) - , :
Stakeholder Integration in Service Innovation - An Explorative Case Study on Health Care Solutions Development
EURAM Valencia - , , , :
Systematic Service Development: Exploring the Role of the Setting
R&D Management Conference - , :
A Framework for the Assessment of Collaborative Competences in Servitizing Firms
R&D Management 2013 - , , :
Joseph’s - The Service Manufactory
Cambridge Service Week - Academic Conference - , , :
Josephs - The Service Manufactory
Cambridge Service Week - Academic Conference Cambridge (Cambridge) - , , :
Passive integration or mutual co-creation? Exploring the role of stakeholders in service innovation
QUIS 13 (Karlstad) - , , , :
Towards Open Innovation in Embedded Systems
AMCIS 2013 (Chicago, IL, 15. August 2013 - 17. August 2013) - , , :
A Systematic Assessment of Empirical Research in Success Factors in New Service Development
EURAM - , :
Evolving crucial competences for a systematic service innovation process - A conceptual framework
Reser Conference 2012 - , :
On the way to a systematic service innovation framework from a competence-based perspective
Cambridge Service Week - , , , :
Open Innovation by opening embedded systems
GeNeMe 2012 (Dresden, 4. October 2012 - 5. October 2012) - :
Modelling of Warehouses in logistical networks
Doctoral Seminar CLM Conference (New Orleans) - :
Wechselwirkungen zwischen Transport- und Lagerströmen – Ansätze aus Praxis und Theorie, Gesellschaft für Operations Research
Planung von Distributionsnetzwerken für Neufahrzeuge - :
Forschungsergebnisse zur Transportsteuerung der Zukunft - Tourengebietsplanung und Tourenplanung
Bundesverband Deutscher Postdienstleister (BvDP) – BvDP Arbeitskreis Verkehr (Bonn) - :
Partner-spreading Long Distance Traffic Networks
International Workshop on Distribution Logistics (St. Gallen) - , , , :
From Tour Planning to Area Management: Tour Area Planning for Logistic Service Providers
Sixth International Workshop on Distribution Logistics (St. Gallen) - :
The Practice of Distribution Network Planning: Coping with Shortcomings in Import Data Quality
Sixth International Workshop on Distribution Logistics (St. Gallen)
Miscellaneous
- , , , , , :
SERVICE SYSTEMS ENGINEERING
6 (2020) - , , , , , , , :
Industrial Service Clouds: Entwicklung eines Kriterienkatalogs und Identifikation von Entwicklungsbedarfen
(2018) - , , , , :
Gemeinsam unter Strom: Community-basierte Dienstleistungsinnovation für e-Mobility
(2018) - , , , :
Online-Offline Co-Creation für die Entwicklung neuer Dienstleistungen: Eine Anwendung im Kontext der E-Mobilität
(2016) - , , , , , , , , , , , :
Online-Offline Co-Creation
2 (2016) - , , , :
Service-Orientierung im Mittelstand
(2012)