Angela Roth is a professor at the Institute of Information Systems at the Friedrich-Alexander University Erlangen-Nuremberg and working at the Chair of Information Systems – Innovation and Value Creation. She is leading the Open Service Lab (OSL) https://openservicelab.org/ and is researching, consulting and teaching in the fields of service innovation, service systems in digital contexts and organizational competencies for service innovation. She is also doing research on interactive service innovation in living labs (e.g. JOSEPHS®). In the context of organizational competencies and change she is working on future of work topics. Prof. Roth is closely working with non-university research institutes and industry partners. She is involved in several research projects on service systems engineering, service innovation and future of work. Her current teaching topics include innovation strategies with focus on digital transformation, service systems and interactive service innovation. In former times, she was head of the department for Decision Support Systems at the Fraunhofer IIS-SCS and did her dissertation and habilitation in the field of logistics. Research Interests: service innovation, organizational competencies in service innovation, service systems in digital contexts, future of work.
Authored Books
Satzger G. , Benz C. , Böhmann T. , Roth A. Servitization and Digitalization as “Siamese Twins”: Concepts and Research Priorities Springer International Publishing 2022 ISBN: 9783030918286 10.1007/978-3-030-91828-6_46 Müller S. , Roth A. Academic Writing – Guidelines for a Term Paper, Bachelor and Master Thesis 2015 Roth A. Müller S. :Leitfaden zur Erstellung von Seminar-, Bachelor- und Masterarbeiten – Empfehlungen für Studenten der Betriebswirtschaftslehre 2011 Roth A. Der Logistikbildungsmarkt 2020 – Bedarfsgerechte Bildungsangebote für die Logistikwirtschaft der Zukunft (Habilitationsschrift) 2010 ISBN: 978-3-8322-9152-5 Roth A. Klaus P. :Bildungsmarkt Logistik – Ausbildung, Weiterbildung, Studium für Logistik und Supply Chain Management. Hamburg DVV Verlag 2008 ISBN: 978-3-87154-382-1 Roth A. Müller S. :Leitfaden zum wissenschaftlichen Arbeiten – Empfehlungen für Studenten der Betriebswirtschaftslehre, insbesondere der Logistik 2005 Bauer A. :Lagermodellierung für logistische Netze – Das “modulare Knotenmodell” als Konzept zur dynamischen Abbildung von Lagern in Netzen (Dissertation) Hamburg Deutscher Verkehrsverlag 2002
Journal Articles
Böhmann T. , Roth A. Satzger G. , Benz C. , Beverungen D. , Boes A. , Breidbach C. , Gersch M. , Gudergan G. , Hogreve J. , Kurtz C. , Langes B. , Leimeister JM. , Lewandowski T. , Meiren T. , Nägele R. , Paluch S. , Peters C. , Poeppelbuss J. , Robra-Bissantz S. , Schultz C. , Schumann JH. , Wirtz J. , Wünderlich NV. :Continuous value shaping: A boundary concept for innovating service innovation approaches Electronic Markets 35 2025 ), Article No.: 27 ISSN: 1019-6781 10.1007/s12525-025-00771-1 Lugmair N. Posselt T. Kurtz J. Ries L. , Roth A. Enable and orchestrate—How keystone actors shape institutions for smart service innovation in ecosystems Electronic Markets 35 2025 ), Article No.: 95 ISSN: 1019-6781 10.1007/s12525-025-00834-3 Kurtz J. Meyer P. Lugmair N. Ries L. , Roth A. Innovation process design for servitisation: the digital service innovation case at uvex Journal of Enterprise Information Management 2025 )ISSN: 1741-0398 10.1108/JEIM-03-2024-0144 Roth A. Benz C. , Wilga M. Hottum P. , Langes B. , Lewandowski T. , Nägele R. , Peters C. , Satzger G. :Value Creation in the Information Economy: The Triad of AI, Service, and Human Work Journal of Service Management Research 8 2024 ), p. 2-12 ISSN: 2511-8676 10.5771/2511-8676-2024-1-2 https://www.nomos-elibrary.de/10.5771/2511-8676-2024-1-2/value-creation-in-the-information-economy-the-triad-of-ai-service-and-human-work-jahrgang-8-2024-heft-1?page=1 Breutner N. Roth A. How Employees Perceive Planned Organizational Change: Insights from a Workspace Change Project in the German Insurance Industry J APPL BEHAV SCI 2024 )ISSN: 0021-8863 10.1177/00218863241290892 Kurtz J. Meyer P. Roth A. Decoding the context of servitization: socio-technical pivots on the journey to service-oriented business models in manufacturing firms Production Planning & Control 2023 ), p. 1-18 ISSN: 0953-7287 10.1080/09537287.2023.2261880 Kurtz J. Zinke-Wehlmann C. , Lugmair N. Schymanietz M. Roth A. Characterising smart service systems – Revealing the smart value Journal of Service Management Research 7 2023 ), p. 112-128 ISSN: 2511-8676 10.5771/2511-8676-2023-2-112 Perez Mengual M. Danzinger F. Roth A. Physical interaction platforms: A taxonomy of spaces for interactive value creation Creativity and Innovation Management 2023 ), p. 1 – 12 ISSN: 0963-1690 10.1111/caim.12557 https://onlinelibrary.wiley.com/doi/10.1111/caim.12557 Seilz V. Krause-Söhner E. Schaller C. , Roth A. Change of Organizational Ambidexterity in Corporate Venture Units: how an Innovation Unit Increasingly Develops Exploitative Tendencies HMD : Praxis der Wirtschaftsinformatik 60 2023 ), p. 628-645 ISSN: 1436-3011 10.1365/s40702-023-00975-z Meyer P. Roth A. Gutknecht K. :Service robots in organisational frontlines-A retail managers’ perspective Journal of Retailing and Consumer Services 70 2023 )ISSN: 0969-6989 10.1016/j.jretconser.2022.103173 Krause-Söhner E. Roth A. Schaller C. :Multifaceted and even contradictory? Impulses to push efficiency and innovativeness and the dynamic role of ambiguity in context of a German university Journal of Business Research 147 2022 ), p. 258-277 ISSN: 0148-2963 10.1016/j.jbusres.2022.02.058 Förster M. Bansemir B. Roth A. Employee perspectives on value realization from data within data-driven business models Electronic Markets 21 2022 ), p. 767-806 ISSN: 1019-6781 10.1007/s12525-021-00504-0 Schwemmer M. , Roth A. Pflaum A. :Laying the foundation for high performance of new digital logistics ventures International Journal of Business and Systems Research 15 2021 ), p. 677-700 ISSN: 1751-2018 10.1504/ijbsr.2021.10027334 https://www.inderscienceonline.com/doi/abs/10.1504/IJBSR.2021.118774 Förster M. Bansemir B. Roth A. Innovation von datengetriebenen Geschäftsmodellen HMD : Praxis der Wirtschaftsinformatik 58 2021 ), p. 595–610 ISSN: 1436-3011 10.1365/s40702-021-00730-2 https://link.springer.com/article/10.1365/s40702-021-00730-2 Meyer P. Jonas J. Roth A. Frontline Employees’ Acceptance of and Resistance to Service Robots in Stationary Retail – An Exploratory Interview Study Journal of Service Management Research 4 2020 ), p. 21-34 ISSN: 2511-8676 10.15358/2511-8676-2020-1-21 https://www.researchgate.net/profile/Patrick_Meyer8/publication/339162046_Frontline_Employees’_Acceptance_of_and_Resistance_to_Service_Robots_in_Stationary_Retail_-_An_Exploratory_Interview_Study/links/5e4538c3a6fdccd9659fe7ff/Frontline-Employees-Acceptance-of-and-Resistance-to-Service-Robots-in-Stationary-Retail-An-Exploratory-Interview-Study.pdf Wolpert S. Roth A. Development of a classification framework for technology based retail services: a retailers’ perspective International Review of Retail, Distribution and Consumer Research 2020 )ISSN: 0959-3969 10.1080/09593969.2020.1768575 Abdelkafi N. , Raasch C. , Roth A. Srinivasan R. Multi-sided platforms Electronic Markets 29 2019 ), p. 553-559 ISSN: 1019-6781 10.1007/s12525-019-00385-4 Daiberl C. Oks SJ. Roth A. Möslein K. Alter S. :Design principles for establishing a multi-sided open innovation platform: lessons learned from an action research study in the medical technology industry Electronic Markets 29 2019 ), p. 711–728 ISSN: 1019-6781 10.1007/s12525-018-0325-2 https://link.springer.com/article/10.1007/s12525-018-0325-2 Genennig S. Roth A. Jonas J. Möslein K. Value Propositions in Service Systems Enabled by Digital Technology: a Field Based Design Science Approach Journal of Service Management Research 2 2018 ), p. 3-18 ISSN: 2511-8676 10.15358/2511-8676-2018-4-6 Posselt T. Roth A. Microfoundations of Organizational Competence for Servitization Journal of Competences, Strategy & Management Special Issue: Approaching Dynamic Capabilities from a Multi-Level Perspective – Macrofoundations and Microfoundations 2017 ), p. 85-107 ISSN: 2510-4349 Jonas J. Roth A. Stakeholder integration in service innovation – An exploratory case study in the healthcare industry International Journal of Technology Management 73 2017 ), p. 91-113 ISSN: 0267-5730 10.1504/IJTM.2017.082358 Roth A. Dumbach M. Schliffka B. , Möslein K. Successful management of diverse corporate innovation communities Journal of Strategy and Management Vol. 10 2017 ), p. 2-18 ISSN: 1755-425X Jonas J. Roth A. Möslein K. Stakeholder integration for service innovation in German medium-sized enterprises Service Science 8 2016 ), p. 320-332 ISSN: 2164-3970 Roth A. Fritzsche A. Jonas J. Danzinger F. Möslein K. Interaktive Kunden als Herausforderung: Die Fallstudie „JOSEPHS® – Die Service-Manufaktur“ HMD : Praxis der Wirtschaftsinformatik 51 2014 ), p. 883-895 ISSN: 1436-3011 10.1365/s40702-014-0091-3 http://link.springer.com/article/10.1365%2Fs40702-014-0091-3 Roth A. Analyse von Anforderungen in der Logistikbranche – Erste Implikationen für die Berufsbildung Zeitschrift für Berufs- und Wirtschaftspädagogik 2012 ), p. 604-626 ISSN: 0172-2875 Roth A. Wege nach oben – Blickpunkt Bildungswege LOG.Kompass 2010 ), p. 26ff ISSN: 1614-726X Roth A. Partnerübergreifende Fernverkehrsnetzwerke Industrie-Management : Zeitschrift für industrielle Geschäftsprozesse 5 2002 ), p. 54-57 ISSN: 0179-2679
Book Contributions
Ries L. , Lugmair N. Kurtz J. Beckmann M. , Roth A. Das Versprechen nachhaltiger digitaler Dienstleistungen – eine Fallstudie In: M. Bruhn und K. Hadwich (ed.): Sustainable Service Management, Forum Dienstleistungsmanagement Wiesbaden Springer 2024 , p. 537-558 10.1007/978-3-658-45146-2_19 Meyer P. Roth A. Gutknecht K. , Möslein K. Potentiale von Servicerobotern am Point of Sale In: Sara D’Onofrio, Stefan Meinhardt (ed.): Robotik in der Wirtschaftsinformatik Wiesbaden Springer Fachmedien 2023 , p. 225–246 ISBN: 978-3-658-39620-6 10.1007/978-3-658-39621-3_11 https://link.springer.com/chapter/10.1007/978-3-658-39621-3_11 Oks SJ. Schymanietz M. Jalowski M. Posselt T. Roth A. Integrierte Entwicklung smarter Produkt-Service-Systeme In: Manfred Bruhn, Karsten Hadwich (ed.): Smart Services Wiesbaden Springer Gabler 2022 , p. 309-331 (Forum Dienstleistungsmanagement, Vol.1)ISBN: 978-3-658-37343-6 10.1007/978-3-658-37344-3_10 https://link.springer.com/chapter/10.1007/978-3-658-37344-3_10 Jalowski M. Roth A. Oks SJ. Wilga M. Innovation KI-basierter Dienstleistungen für die industrielle Wertschöpfung – Ein artefaktzentrierter Ansatz In: Manfred Bruhn, Karsten Hadwich (ed.): Künstliche Intelligenz im Dienstleistungsmanagement Wiesbaden Springer Gabler 2021 , p. 165-190 (Forum Dienstleistungsmanagement, Vol.1)ISBN: 9783658343231 10.1007/978-3-658-34324-8_7 https://link.springer.com/chapter/10.1007/978-3-658-34324-8_7 Roth A. Oks SJ. Künstliche Intelligenz als Treiber für Dienstleistungsinnovation In: Manfred Bruhn, Karsten Hadwich (ed.): Automatisierung und Personalisierung von Dienstleistungen Wiesbaden Springer Gabler 2020 , p. 157-181 (Forum Dienstleistungsmanagement, Vol.2)ISBN: 978-3-658-30167-5 10.1007/978-3-658-30168-2_6 https://link.springer.com/chapter/10.1007/978-3-658-30168-2_6 Fritzsche A. Jonas J. Roth A. Möslein K. Preface In: Albrecht Fritzsche, Julia M. Jonas, Angela Roth, Kathrin M. Möslein (ed.): Innovating in the Open Lab 2020 , p. VII-X ISBN: 9783110633665 10.1515/9783110633665-202 Daiberl C. Roth A. Driving Service Productivity of Open Innovation Labs In: Albrecht Fritzsche, Julia M. Jonas, Angela Roth and Kathrin M. Möslein (ed.): Innovating in the Open Lab Berlin De Gruyter Oldenbourg 2020 , p. 165–182 (De Gruyter Studies in Innovation and Entrepreneurship, 1)ISBN: 9783110633665 10.1515/9783110633665-015 https://www.degruyter.com/view/book/9783110633665/10.1515/9783110633665-015.xml Roth A. Piloting in Open Innovation Labs – A Challenge for Local Ecosystems In: Albrecht Fritzsche, Julia M. Jonas, Angela Roth and Kathrin M. Möslein (ed.): Innovating in the Open Lab Berlin De Gruyter Oldenbourg 2020 , p. 3-10 (De Gruyter Studies in Innovation and Entrepreneurship, 1)ISBN: 9783110633665 10.1515/9783110633665-001 https://www.degruyter.com/view/book/9783110633665/10.1515/9783110633665-001.xml Höckmayr B. Roth A. Genenning SM. , Boukhris A. Möslein K. Kalb D. Arnhold D. , Hohmann C. , Posselt T. Danzinger F. Eckert A. , Mittelstädt S. :Die systematische Entwicklung von Servicesystemen im digitalen Zeitalter – Ein Fakten-basierter Ansatz In: Beverungen D., Schumann J.H., Stich V., Strina G. (ed.): Dienstleistungsinnovationen durch Digitalisierung – Geschäftsmodelle – Methoden – Umsetzungsbeispiele Berlin, Heidelberg Springer Gabler 2020 , p. 227-275 ISBN: 9783662621431 10.1007/978-3-662-62144-8_5 Boukhris A. Höckmayr B. Genennig S. Roth A. Dienstleistungsentwicklung im digitalen Kontext – ein Plattformansatz In: Stich V., Schumann J., Beverungen D., Gudergan G., Jussen P. (ed.): Digitale Dienstleistungsinnovationen Berlin, Heidelberg Springer Vieweg 2019 , p. 407-426 10.1007/978-3-662-59517-6_20 https://link.springer.com/chapter/10.1007/978-3-662-59517-6_20 Roth A. Möslein K. Reichwald R. Der Kunde als Mitentwickler – Herausforderungen für die marktorientierte Führung In: Manfred Bruhn und Manfred Kirchgeorg (ed.): Marketing Weiterdenken. Zukunftspfade für eine marktorientierte Unternehmensführung Wiesbaden Springer Gabler 2018 , p. 143-156 10.1007/978-3-658-18538-1_11 Roth A. Jonas J. Dienstleistungsentwicklung im offenen Innovationslabor – Ein Blick durch die Unternehmensbrille In: Manfred Bruhn, Karsten Hadwich (ed.): Service Business Development Wiesbaden Springer Gabler 2018 , p. 65-82 10.1007/978-3-658-22424-0_3 Fritzsche A. Jonas J. Roth A. Entwicklung digitaler Servicesysteme – Akteure, Ressourcen und Aktivitäten In: Meyer, K.; Klingner, St.; Zinke, Ch (ed.): Service Engineering – Von Dienstleistungen zu digitalen Service-Systemen Wiesbaden Springer Fachmedien 2018 , p. 49-59 10.1007/978-3-658-20905-6_4 https://www.springerprofessional.de/entwicklung-digitaler-servicesysteme-akteure-ressourcen-und-akti/15794110 Roth A. Höckmayr B. Möslein K. Digitalisierung als Treiber für Faktenbasiertes Service-Systems-Engineering In: Manfred Bruhn, Karsten Hardwich (ed.): Dienstleistungen 4.0 – Konzepte-Methoden-Instrumente. Band 1. Forum Dienstleistungsmanagement Wiesbaden Springer 2017 , p. 185-203 Roth A. On the Way to a Systematic Service Innovation Competence Framework In: Agarwal, R., Selen W., Roos G., & Green R. (ed.): The Handbook of Service Innovation Heidelberg Springer 2015 ISBN: 978-1-4471-6589-7 Roth A. Möslein K. Produzenten als Dienstleister: Auf dem Weg zu interaktiven hybriden Wertschöfpungssystemen In: Schuh G, Stick V. (ed.): Enterprise-Integration – Auf dem Weg zum kollaborativen Unternehmen Heidelberg Springer Vieweg 2014 , p. 139-151 Roth A. Aufgabentransfer — Möglichkeiten und Grenzen In: Neue Wege in der Automobillogistik Berlin, Heidelberg Springer 2007 , p. 245-314 Roth A. Supra-adaptive Netzgestaltung durch Multi-User- Center (MUC) – Erfolgsversprechen und Potenzial In: Günthner Willibald (ed.): Neue Wege in der Automobillogistik: Die Vision der Supra-Adaptivität Heidelberg Springer-Verlag 2007 , p. 247-258 ISBN: 978-3-540-72404-9
Edited Volumes
Fritzsche A. Jonas J. Roth A. Möslein K. Innovating in the Open Lab Berlin 2020 ISBN: 978-3-11-062821-0 10.1515/9783110633665 https://www.degruyter.com/view/title/543548 Möslein K. Roth A. Heuberger A. (ed.):SERVICE SYSTEMS ENGINEERING 2020 10.1007/s12599-014-0314-8 Müller S. , Roth A. Schmidt N. (ed.):Märkte, Anwendungsfelder und Technologien in der Logistik – Ergebnisse und Reflexion von 20 Jahren Logistikforschung Wiesbaden 2009 ISBN: 978-3-8349-1821-5 Prockl Günter, Roth Angela, Pflaum Alexander, Bauer Angela (ed.):Entwicklungspfade und Meilensteine moderner Logistik – Skizzen einer Roadmap Wiesbaden 2004 ISBN: 3-409-12649-x
Conference Contributions
Sengewald T. Roth A. Actors’ Roles in Citizen-driven Innovation ISPIM Connects Osaka – Connecting and Empowering Society (Osaka, Japan 2. December 2024 – 4. December 2024 )https://conferencesubmissions.com/ispim/osaka2024/documents/1415856622_Paper.pdf Wilga M. Hajjam L. Lugmair N. Schymanietz M. Roth A. Characterizing the Roles of AI-Enabled Non-Human Agents in Service Systems 19th International Conference on Wirtschaftsinformatik (Würzburg 16. September 2024 – 19. June 2024 )https://aisel.aisnet.org/wi2024/70/ Wilga M. Lugmair N. Schymanietz M. Roth A. Boost Or Bust: Characterizing Value Co-Creation With AI-Based Non-Human Agents From A User Perspective 13th SERVSIG Conference (Bordeaux, Frankreich 6. June 2024 – 8. June 2024 )Lugmair N. Posselt T. Kurtz J. Ries L. , Roth A. Managing collaboration for servitization – A service ecosystems perspective 33rd International RESER Conference 2023 (Sierre 7. December 2023 – 9. December 2023 )Kurtz J. Meyer P. Lugmair N. Roth A. Structuring the servitization journey – A socio-technical methodology for developing platform-based smart PSS 10th International Conference on Business Servitization (Barcelona 9. November 2023 – 10. November 2023 )In: Ferran Vendrell-Herrero, Oscar F. Bustinza, Marco Opazo Basáez (ed.): Proceedings of the 10th International Conference on Business Servitization (ICBS 2023) 2023 10.3926/serv2023 Oks SJ. Roth A. Pesquisando a Indústria 4.0: Oportunidades e Desafios EnANPAD 2023 (São Paulo 26. September 2023 – 28. September 2023 )Seilz V. Krause-Söhner E. Schaller C. , Roth A. Multi-level interaction effects during digital innovation activities: A case study from a digital innovation unit in the paper processing industry British Academy of Management Conference 2023 (University of Sussex 1. September 2023 – 6. September 2023 )In: BAM2023 Conference Proceedings 2023 Lugmair N. Ries L. , Schymanietz M. Beckmann M. , Roth A. Making Sense of the Sustainable Smart PSS Value Proposition International Conference on Information Systems (ICIS) (Copenhagen, Denmark 9. December 2022 – 14. December 2022 )In: ICIS 2022 Proceedings.3. 2022 https://aisel.aisnet.org/icis2022/soc_impact_is/soc_impact_is/3 Kirschbaum J. Posselt T. Roth A. Use-Case-based Innovation for Artificial Intelligence – An ontological Approach Thirtieth European Conference on Information Systems (ECIS 2022) (Timișoara 21. June 2022 – 24. June 2022 )Kurtz J. Meyer P. Roth A. Servitization in Germany – Establishing the context of servitization in manufacturing firms 9th International Conference on Business Servitization: Servitization as a springboard for enhancing sustainable manufacturing (Málaga 17. November 2022 – 18. November 2022 )In: Ferran Vendrell-Herrero, Oscar F. Bustinza, Marco Opazo Basáez (ed.): Proceedings of the 9th International Conference on Business Servitization (ICBS 2022) , Barcelona 2022 10.3926/serv2022 http://www.omniascience.com/books/index.php/proceedings/catalog/book/137 Wilga M. Jalowski M. Kirschbaum J. Roth A. A Systematic Characterization of Artificial Intelligence Business Models as a Fundament for Business Model Innovation and Strategic Decision-Making 21st European Academy of Management (EURAM) Conference 2021 (Montreal/virtual 16. June 2021 – 18. June 2021 )Meyer P. Jonas J. Roth A. Exploring Customers’ Acceptance of and Resistance to Service Robots in Stationary Retail – a Mixed Method Approach 28th European Conference on Information Systems (ECIS 2020) (Marrakesch 15. June 2020 – 17. June 2020 )In: ECIS 2020 Research Papers (ed.): ECIS 2020 Research Papers 2020 https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1008&context=ecis2020_rp https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1008&context=ecis2020_rp Sengewald T. Boha J. Roth A. How does the User Type Affect the Acceptance of Digital Innovation on the Job SIGMIS-CPR’20 (Nuremberg 19. June 2020 – 21. June 2020 )In: Proceedings of the 2020 on Computers and People Research Conference 2020 10.1145/3378539.3393845 Sengewald T. Roth A. User Experience of Creativity Support Tools – A Literature Review in a Management Context 15th International Conference on Wirtschaftsinformatik (Potsdam 8. March 2020 – 11. March 2020 )10.30844/wi_2020_r14-sengewald Krause E. Roth A. Schaller C. :Organizational ambidexterity from a process-oriented perspective: A systematic literature review European Academy of Management (EURAM) Annual Conference 2020 (Dublin, Ireland) (Trinity College, Dublin, Ireland 4. December 2020 – 6. December 2020 )Roth N. , Roth A. Managing New Workspace Concepts—A Strategic Change Project in a German Insurance Company British Academy of Management (Birmingham Krause E. Roth A. Schaller C. :Towards a model of ambidexterity change: A multi-level case study in a German multi-campus university BAM British Academy of Management Conference 2019 (Aston University in Birmingham Förster M. Bansemir B. Roth A. Understanding the Role of Data for Innovating Business Models: A System Dynamics Perspective 14th International Conference on Wirtschaftsinformatik (Siegen, Germany 23. February 2019 – 27. February 2019 )Meyer P. Jonas J. Roth A. Frontline employees’ acceptance of and resistance to service robots in stationary retail – an exploratory interview study 19th Conference of the European Academy of Management (EURAM) (Lisboa 26. June 2019 – 28. June 2019 )10.15358/2511-8676-2020-1-21 Genennig S. Schymanietz M. Roth A. Digitization-Enabled Innovation in Sports – A Service Systems’ Perspective on Professional Soccer Players European Academy of Management (EURAM) Conference 2019 (Lisbon, Portugal Krause E. Roth A. Schaller C. , Möslein K. Managing the Dynamics of Ambidexterity: A longitudinal case study of the European Envelope-Industry 2019 R&D Management Conference (Paris 17. June 2019 – 21. June 2019 )Krause E. Roth A. Schaller C. :Strategic ambidexterity development in a public service context: Changing the focus on short-term improvements and long-term innovation in a multi-campus university. European Academy of Management (EURAM) Annual Conference 2019 (Lisbon, Portugal Förster M. Bansemir B. Roth A. Data as Curse or Blessing. Business Model Innovation from the Perspective of System Dynamics European Academy of Management (EURAM) Conference 2018 (Reykjavik 19. June 2018 – 22. June 2018 )Genennig S. Pauli T. , Roth A. Möslein K. Digitization-enabled Innovation in Service Systems: An Empirical Analysis of the German MDAX Companies European Academy of Management (EURAM) Genennig S. Roth A. How Digitization is Changing Technology Management for Service Innovation – an Integrated Method RESER Conference Roth N. , Roth A. Key challenges in developing and implementing new workspace concepts. RESER annual conference (Gothenburg) RESER (The European Association for REsearch on SERvices) annual conference (Gothenburg Daiberl C. Naik HS. Roth A. Proposing the NSPIRE Technique: Improving Productivity of Networked Service Delivery R&D Management Conference Höckmayr B. Roth A. Design of a Method For Service Systems Engineering in the Digital Age In: Proceedings of the 38th Internationcal Conference on Information Systems (ICIS) 2017 Höckmayr B. Roth A. Möslein K. Initial Design of a Method for Service Systems Engineering in the Digital Age 17h European Academy of Management Conference (EURAM) (Glasgow Genennig S. Roth A. Möslein K. The integration of digital technologies into service systems R&D Management Conference (RADMA) Daiberl C. Roth A. Möslein K. Approaches for Enhancing Productivity of Networked Service Delivery: A Review and Assessment 26th Annual RESER Conference Dinter B. Kollwitz C. , Möslein K. Roth A. Combining open innovation and knowledge management for a community of practice-an analytics driven approach In: Proceedings of the Twenty-second Americas Conference on Information Systems 2016 Jonas J. Roth A. Möslein K. Complexity and interdependencies of actor integration for service innovation in service systems? Insights from the exploration of micro level practices 5th Formum on markets and marketing FMM 2016 Daiberl C. Roth A. Möslein K. Conceptualizing productivity within a service network: The case of JOSEPHS® Euroma Konferenz (Trondheim Daiberl C. Höckmayr B. Roth A. Möslein K. Developing new services for e-mobility: An integrated inline-offline co-creation approach innteract 2016 Daiberl C. Roth A. Möslein K. Enhancing Service Productivity: A Review of Approaches from a Service Network Perspective Reser Conference (Neapel Roth A. Jonas J. Genennig S. Möslein K. Innovation in Service Ecosystems: A role perspective RESER annual conference (Neapel Höckmayr B. Roth A. Möslein K. Service Systems Engineering Triggered by Digitalization – a Conceptual Framework 16th European Academy of Management Conference (EURAM) (Paris Höckmayr B. Genennig S. Roth A. Möslein K. Service Systems Engineering Triggered by Digitization – Evidence from German Manufacturing SMEs 16th European Association for Research on Services Conference (RESER) (Neapel Wolpert S. Roth A. Technology as a service enabler in retail environments. 26th Annual Reser Conference Daiberl C. Roth A. Möslein K. Towards Perceived Service Interaction Productivity: A Proposed Conceptual Model KSS Workshop Jonas J. Roth A. Möslein K. Actor integration in service systems – exploring effects on a micro level The 2015 Naples Forum on Service (Naples Jonas J. Roth A. Möslein K. Co-Creating Innovation in Service Systems – Exploring the Effects of Cross-Disciplinary Problem Solving 2015 EurOMA Conference (Neuchatel Söldner C. Roth A. Möslein K. Opening Embedded Systems for open Innovation Pacific Asia Conference on Information Systems (PACIS 2015) (Singapore Fritzsche A. Roth A. Möslein K. Open Innovation for Innovation Tools: the Case of Co-Design Platforms International Symposium on Open Collaboration (OpenSym ’15) (New York In: Proceedings of the International Symposium on Open Collaboration 2015 Posselt T. Roth A. Fuhrmann O. , Danzinger F. Organisational Competence for Servitization: Challenges and Determinants The Spring Servitization Conference 2015 (Aston University, Birmingham Posselt T. Roth A. Organizational Competence for Servitization in Wholesaling EURAM Conference (Warsaw Daiberl C. Roth A. Höckmayr B. Möslein K. Project CODIFeY: Community-based Service Innovation for E-Mobility XXVI ISPIM Innovation Conference (Budapest Roth A. Jonas J. Fritzsche A. Danzinger F. Möslein K. Spaces for Value Co-Creation: The Case of “JOSEPHS® – The Service Manufactory” EURAM Conference (Warsaw Krämer K. Roth A. Möslein K. A Case About the Diffusion of Co-Creation Expertise in Organizations ISPIM Dublin (Dublin Roth A. Möslein K. Jonas J. Bringing interactive hybrid value creation to downtown retailers – towards a service-manufactory Cambridge Service Week (Cambridge Jonas J. Roth A. Möslein K. Co-Creating Service Innovation in Interdependent Service Systems Forum on Markets & Marketing Karlstad Krämer K. Roth A. Möslein K. Exploring the diffusion of co-creation expertise in organizations. 21st International Product Development Management Conference Rapp M. , Krämer K. Roth A. Schmitz-Dräger C. :Kollaborative Gestaltung innovativer Mobilitätskonzepte 6. Wissenschaftsforum Mobilität Duisburg – Proceedings Jonas J. Roth A. Möslein K. Open Service Design? Exploring Customer Co-Creation in a Service Manufactory ServDes Lancaster Jonas J. Roth A. Möslein K. Stakeholder integration for service innovation in German medium-sized enterprises 24th Annual RESER Conference (Helsinki Jonas J. Roth A. Stakeholder Integration in Service Innovation – An Explorative Case Study on Health Care Solutions Development EURAM Valencia Fritzsche A. Jonas J. Möslein K. Roth A. Systematic Service Development: Exploring the Role of the Setting R&D Management Conference Posselt T. Roth A. A Framework for the Assessment of Collaborative Competences in Servitizing Firms R&D Management 2013 Roth A. Möslein K. Jonas J. Joseph’s – The Service Manufactory Cambridge Service Week – Academic Conference Roth A. Möslein K. Jonas J. Josephs – The Service Manufactory Cambridge Service Week – Academic Conference Cambridge (Cambridge Jonas J. Möslein K. Roth A. Passive integration or mutual co-creation? Exploring the role of stakeholders in service innovation QUIS 13 (Karlstad Söldner C. Roth A. Danzinger F. Möslein K. Towards Open Innovation in Embedded Systems AMCIS 2013 (Chicago, IL 15. August 2013 – 17. August 2013 )Posselt T. Roth A. Förstl K. :A Systematic Assessment of Empirical Research in Success Factors in New Service Development EURAM Roth A. Hofmann B. :Evolving crucial competences for a systematic service innovation process – A conceptual framework Reser Conference 2012 Roth A. Daiberl C. On the way to a systematic service innovation framework from a competence-based perspective Cambridge Service Week Söldner C. Danzinger F. Roth A. Möslein K. Open Innovation by opening embedded systems GeNeMe 2012 (Dresden 4. October 2012 – 5. October 2012 )Bauer A. :Modelling of Warehouses in logistical networks Doctoral Seminar CLM Conference (New Orleans Bauer A. :Wechselwirkungen zwischen Transport- und Lagerströmen – Ansätze aus Praxis und Theorie, Gesellschaft für Operations Research Planung von Distributionsnetzwerken für Neufahrzeuge Bauer A. :Forschungsergebnisse zur Transportsteuerung der Zukunft – Tourengebietsplanung und Tourenplanung Bundesverband Deutscher Postdienstleister (BvDP) – BvDP Arbeitskreis Verkehr (Bonn Bauer A. :Partner-spreading Long Distance Traffic Networks International Workshop on Distribution Logistics (St. Gallen Bauer A. , Feige DM. , Werr H. , Klaus P. :From Tour Planning to Area Management: Tour Area Planning for Logistic Service Providers Sixth International Workshop on Distribution Logistics (St. Gallen Bauer A. :The Practice of Distribution Network Planning: Coping with Shortcomings in Import Data Quality Sixth International Workshop on Distribution Logistics (St. Gallen
Miscellaneous
Böhmann T. , Roth A. Satzger G. , Kurtz C. , Lewandowski T. , Wilga M. Hottum P. , Schemmer M. :Dienstleistungswende zur Nachhaltigkeit 2023 )https://www.dienstleistungsforschung.de/das-df²/arbeitspapier2022/ Roth A. Benz C. , Wilga M. Satzger G. , Böhmann T. , Hottum P. , Lewandowski T. :KI-Paradigmenwechsel der Wertschöpfung: Die Triade “Dienstleistung – Arbeit – KI” gestalten 2023 )https://www.dienstleistungsforschung.de/das-df²/Whitepaper2023/ Sengewald T. Höckmayr B. Roth A. Hohmann C. , Danzinger F. Kalb D. SERVICE SYSTEMS ENGINEERING 6 2020 )Posselt T. Hohmann C. , Boukhris A. Genennig S. Höckmayr B. Danzinger F. Roth A. Möslein K. Industrial Service Clouds: Entwicklung eines Kriterienkatalogs und Identifikation von Entwicklungsbedarfen 2018 )Kollwitz C. , Daiberl C. Dinter B. Roth A. Möslein K. Gemeinsam unter Strom: Community-basierte Dienstleistungsinnovation für e-Mobility 2018 )Daiberl C. Höckmayr B. Roth A. Möslein K. Online-Offline Co-Creation für die Entwicklung neuer Dienstleistungen: Eine Anwendung im Kontext der E-Mobilität 2016 )Daiberl C. Danzinger F. Dinter B. Hess J. , Höckmayr B. Jonas J. Kollwitz C. , Luzsa R. , Putz M. , Roth A. Schmitt-Rüth S. , Wehnert P. :Online-Offline Co-Creation 2 2016 )Hofmann B. , Posselt T. Fuhrmann O. , Roth A. Service-Orientierung im Mittelstand 2012 )
Angela Roth is a professor at the Institute of Information Systems at the Friedrich-Alexander University Erlangen-Nuremberg and working at the Chair of Information Systems – Innovation and Value Creation. She is leading the Open Service Lab (OSL) https://openservicelab.org/ and is researching, consulting and teaching in the fields of service innovation, service systems in digital contexts and organizational competencies for service innovation. She is also doing research on interactive service innovation in living labs (e.g. JOSEPHS®). In the context of organizational competencies and change she is working on future of work topics. Prof. Roth is closely working with non-university research institutes and industry partners. She is involved in several research projects on service systems engineering, service innovation and future of work. Her current teaching topics include innovation strategies with focus on digital transformation, service systems and interactive service innovation.
In former times, she was head of the department for Decision Support Systems at the Fraunhofer IIS-SCS and did her dissertation and habilitation in the field of logistics.
Research Interests: service innovation, organizational competencies in service innovation, service systems in digital contexts, future of work.
Authored Books
Satzger G. , Benz C. , Böhmann T. , Roth A. Servitization and Digitalization as “Siamese Twins”: Concepts and Research Priorities Springer International Publishing 2022 ISBN: 9783030918286 10.1007/978-3-030-91828-6_46 Müller S. , Roth A. Academic Writing – Guidelines for a Term Paper, Bachelor and Master Thesis 2015 Roth A. Müller S. :Leitfaden zur Erstellung von Seminar-, Bachelor- und Masterarbeiten – Empfehlungen für Studenten der Betriebswirtschaftslehre 2011 Roth A. Der Logistikbildungsmarkt 2020 – Bedarfsgerechte Bildungsangebote für die Logistikwirtschaft der Zukunft (Habilitationsschrift) 2010 ISBN: 978-3-8322-9152-5 Roth A. Klaus P. :Bildungsmarkt Logistik – Ausbildung, Weiterbildung, Studium für Logistik und Supply Chain Management. Hamburg DVV Verlag 2008 ISBN: 978-3-87154-382-1 Roth A. Müller S. :Leitfaden zum wissenschaftlichen Arbeiten – Empfehlungen für Studenten der Betriebswirtschaftslehre, insbesondere der Logistik 2005 Bauer A. :Lagermodellierung für logistische Netze – Das “modulare Knotenmodell” als Konzept zur dynamischen Abbildung von Lagern in Netzen (Dissertation) Hamburg Deutscher Verkehrsverlag 2002
Journal Articles
Böhmann T. , Roth A. Satzger G. , Benz C. , Beverungen D. , Boes A. , Breidbach C. , Gersch M. , Gudergan G. , Hogreve J. , Kurtz C. , Langes B. , Leimeister JM. , Lewandowski T. , Meiren T. , Nägele R. , Paluch S. , Peters C. , Poeppelbuss J. , Robra-Bissantz S. , Schultz C. , Schumann JH. , Wirtz J. , Wünderlich NV. :Continuous value shaping: A boundary concept for innovating service innovation approaches Electronic Markets 35 2025 ), Article No.: 27 ISSN: 1019-6781 10.1007/s12525-025-00771-1 Lugmair N. Posselt T. Kurtz J. Ries L. , Roth A. Enable and orchestrate—How keystone actors shape institutions for smart service innovation in ecosystems Electronic Markets 35 2025 ), Article No.: 95 ISSN: 1019-6781 10.1007/s12525-025-00834-3 Kurtz J. Meyer P. Lugmair N. Ries L. , Roth A. Innovation process design for servitisation: the digital service innovation case at uvex Journal of Enterprise Information Management 2025 )ISSN: 1741-0398 10.1108/JEIM-03-2024-0144 Roth A. Benz C. , Wilga M. Hottum P. , Langes B. , Lewandowski T. , Nägele R. , Peters C. , Satzger G. :Value Creation in the Information Economy: The Triad of AI, Service, and Human Work Journal of Service Management Research 8 2024 ), p. 2-12 ISSN: 2511-8676 10.5771/2511-8676-2024-1-2 https://www.nomos-elibrary.de/10.5771/2511-8676-2024-1-2/value-creation-in-the-information-economy-the-triad-of-ai-service-and-human-work-jahrgang-8-2024-heft-1?page=1 Breutner N. Roth A. How Employees Perceive Planned Organizational Change: Insights from a Workspace Change Project in the German Insurance Industry J APPL BEHAV SCI 2024 )ISSN: 0021-8863 10.1177/00218863241290892 Kurtz J. Meyer P. Roth A. Decoding the context of servitization: socio-technical pivots on the journey to service-oriented business models in manufacturing firms Production Planning & Control 2023 ), p. 1-18 ISSN: 0953-7287 10.1080/09537287.2023.2261880 Kurtz J. Zinke-Wehlmann C. , Lugmair N. Schymanietz M. Roth A. Characterising smart service systems – Revealing the smart value Journal of Service Management Research 7 2023 ), p. 112-128 ISSN: 2511-8676 10.5771/2511-8676-2023-2-112 Perez Mengual M. Danzinger F. Roth A. Physical interaction platforms: A taxonomy of spaces for interactive value creation Creativity and Innovation Management 2023 ), p. 1 – 12 ISSN: 0963-1690 10.1111/caim.12557 https://onlinelibrary.wiley.com/doi/10.1111/caim.12557 Seilz V. Krause-Söhner E. Schaller C. , Roth A. Change of Organizational Ambidexterity in Corporate Venture Units: how an Innovation Unit Increasingly Develops Exploitative Tendencies HMD : Praxis der Wirtschaftsinformatik 60 2023 ), p. 628-645 ISSN: 1436-3011 10.1365/s40702-023-00975-z Meyer P. Roth A. Gutknecht K. :Service robots in organisational frontlines-A retail managers’ perspective Journal of Retailing and Consumer Services 70 2023 )ISSN: 0969-6989 10.1016/j.jretconser.2022.103173 Krause-Söhner E. Roth A. Schaller C. :Multifaceted and even contradictory? Impulses to push efficiency and innovativeness and the dynamic role of ambiguity in context of a German university Journal of Business Research 147 2022 ), p. 258-277 ISSN: 0148-2963 10.1016/j.jbusres.2022.02.058 Förster M. Bansemir B. Roth A. Employee perspectives on value realization from data within data-driven business models Electronic Markets 21 2022 ), p. 767-806 ISSN: 1019-6781 10.1007/s12525-021-00504-0 Schwemmer M. , Roth A. Pflaum A. :Laying the foundation for high performance of new digital logistics ventures International Journal of Business and Systems Research 15 2021 ), p. 677-700 ISSN: 1751-2018 10.1504/ijbsr.2021.10027334 https://www.inderscienceonline.com/doi/abs/10.1504/IJBSR.2021.118774 Förster M. Bansemir B. Roth A. Innovation von datengetriebenen Geschäftsmodellen HMD : Praxis der Wirtschaftsinformatik 58 2021 ), p. 595–610 ISSN: 1436-3011 10.1365/s40702-021-00730-2 https://link.springer.com/article/10.1365/s40702-021-00730-2 Meyer P. Jonas J. Roth A. Frontline Employees’ Acceptance of and Resistance to Service Robots in Stationary Retail – An Exploratory Interview Study Journal of Service Management Research 4 2020 ), p. 21-34 ISSN: 2511-8676 10.15358/2511-8676-2020-1-21 https://www.researchgate.net/profile/Patrick_Meyer8/publication/339162046_Frontline_Employees’_Acceptance_of_and_Resistance_to_Service_Robots_in_Stationary_Retail_-_An_Exploratory_Interview_Study/links/5e4538c3a6fdccd9659fe7ff/Frontline-Employees-Acceptance-of-and-Resistance-to-Service-Robots-in-Stationary-Retail-An-Exploratory-Interview-Study.pdf Wolpert S. Roth A. Development of a classification framework for technology based retail services: a retailers’ perspective International Review of Retail, Distribution and Consumer Research 2020 )ISSN: 0959-3969 10.1080/09593969.2020.1768575 Abdelkafi N. , Raasch C. , Roth A. Srinivasan R. Multi-sided platforms Electronic Markets 29 2019 ), p. 553-559 ISSN: 1019-6781 10.1007/s12525-019-00385-4 Daiberl C. Oks SJ. Roth A. Möslein K. Alter S. :Design principles for establishing a multi-sided open innovation platform: lessons learned from an action research study in the medical technology industry Electronic Markets 29 2019 ), p. 711–728 ISSN: 1019-6781 10.1007/s12525-018-0325-2 https://link.springer.com/article/10.1007/s12525-018-0325-2 Genennig S. Roth A. Jonas J. Möslein K. Value Propositions in Service Systems Enabled by Digital Technology: a Field Based Design Science Approach Journal of Service Management Research 2 2018 ), p. 3-18 ISSN: 2511-8676 10.15358/2511-8676-2018-4-6 Posselt T. Roth A. Microfoundations of Organizational Competence for Servitization Journal of Competences, Strategy & Management Special Issue: Approaching Dynamic Capabilities from a Multi-Level Perspective – Macrofoundations and Microfoundations 2017 ), p. 85-107 ISSN: 2510-4349 Jonas J. Roth A. Stakeholder integration in service innovation – An exploratory case study in the healthcare industry International Journal of Technology Management 73 2017 ), p. 91-113 ISSN: 0267-5730 10.1504/IJTM.2017.082358 Roth A. Dumbach M. Schliffka B. , Möslein K. Successful management of diverse corporate innovation communities Journal of Strategy and Management Vol. 10 2017 ), p. 2-18 ISSN: 1755-425X Jonas J. Roth A. Möslein K. Stakeholder integration for service innovation in German medium-sized enterprises Service Science 8 2016 ), p. 320-332 ISSN: 2164-3970 Roth A. Fritzsche A. Jonas J. Danzinger F. Möslein K. Interaktive Kunden als Herausforderung: Die Fallstudie „JOSEPHS® – Die Service-Manufaktur“ HMD : Praxis der Wirtschaftsinformatik 51 2014 ), p. 883-895 ISSN: 1436-3011 10.1365/s40702-014-0091-3 http://link.springer.com/article/10.1365%2Fs40702-014-0091-3 Roth A. Analyse von Anforderungen in der Logistikbranche – Erste Implikationen für die Berufsbildung Zeitschrift für Berufs- und Wirtschaftspädagogik 2012 ), p. 604-626 ISSN: 0172-2875 Roth A. Wege nach oben – Blickpunkt Bildungswege LOG.Kompass 2010 ), p. 26ff ISSN: 1614-726X Roth A. Partnerübergreifende Fernverkehrsnetzwerke Industrie-Management : Zeitschrift für industrielle Geschäftsprozesse 5 2002 ), p. 54-57 ISSN: 0179-2679
Book Contributions
Ries L. , Lugmair N. Kurtz J. Beckmann M. , Roth A. Das Versprechen nachhaltiger digitaler Dienstleistungen – eine Fallstudie In: M. Bruhn und K. Hadwich (ed.): Sustainable Service Management, Forum Dienstleistungsmanagement Wiesbaden Springer 2024 , p. 537-558 10.1007/978-3-658-45146-2_19 Meyer P. Roth A. Gutknecht K. , Möslein K. Potentiale von Servicerobotern am Point of Sale In: Sara D’Onofrio, Stefan Meinhardt (ed.): Robotik in der Wirtschaftsinformatik Wiesbaden Springer Fachmedien 2023 , p. 225–246 ISBN: 978-3-658-39620-6 10.1007/978-3-658-39621-3_11 https://link.springer.com/chapter/10.1007/978-3-658-39621-3_11 Oks SJ. Schymanietz M. Jalowski M. Posselt T. Roth A. Integrierte Entwicklung smarter Produkt-Service-Systeme In: Manfred Bruhn, Karsten Hadwich (ed.): Smart Services Wiesbaden Springer Gabler 2022 , p. 309-331 (Forum Dienstleistungsmanagement, Vol.1)ISBN: 978-3-658-37343-6 10.1007/978-3-658-37344-3_10 https://link.springer.com/chapter/10.1007/978-3-658-37344-3_10 Jalowski M. Roth A. Oks SJ. Wilga M. Innovation KI-basierter Dienstleistungen für die industrielle Wertschöpfung – Ein artefaktzentrierter Ansatz In: Manfred Bruhn, Karsten Hadwich (ed.): Künstliche Intelligenz im Dienstleistungsmanagement Wiesbaden Springer Gabler 2021 , p. 165-190 (Forum Dienstleistungsmanagement, Vol.1)ISBN: 9783658343231 10.1007/978-3-658-34324-8_7 https://link.springer.com/chapter/10.1007/978-3-658-34324-8_7 Roth A. Oks SJ. Künstliche Intelligenz als Treiber für Dienstleistungsinnovation In: Manfred Bruhn, Karsten Hadwich (ed.): Automatisierung und Personalisierung von Dienstleistungen Wiesbaden Springer Gabler 2020 , p. 157-181 (Forum Dienstleistungsmanagement, Vol.2)ISBN: 978-3-658-30167-5 10.1007/978-3-658-30168-2_6 https://link.springer.com/chapter/10.1007/978-3-658-30168-2_6 Fritzsche A. Jonas J. Roth A. Möslein K. Preface In: Albrecht Fritzsche, Julia M. Jonas, Angela Roth, Kathrin M. Möslein (ed.): Innovating in the Open Lab 2020 , p. VII-X ISBN: 9783110633665 10.1515/9783110633665-202 Daiberl C. Roth A. Driving Service Productivity of Open Innovation Labs In: Albrecht Fritzsche, Julia M. Jonas, Angela Roth and Kathrin M. Möslein (ed.): Innovating in the Open Lab Berlin De Gruyter Oldenbourg 2020 , p. 165–182 (De Gruyter Studies in Innovation and Entrepreneurship, 1)ISBN: 9783110633665 10.1515/9783110633665-015 https://www.degruyter.com/view/book/9783110633665/10.1515/9783110633665-015.xml Roth A. Piloting in Open Innovation Labs – A Challenge for Local Ecosystems In: Albrecht Fritzsche, Julia M. Jonas, Angela Roth and Kathrin M. Möslein (ed.): Innovating in the Open Lab Berlin De Gruyter Oldenbourg 2020 , p. 3-10 (De Gruyter Studies in Innovation and Entrepreneurship, 1)ISBN: 9783110633665 10.1515/9783110633665-001 https://www.degruyter.com/view/book/9783110633665/10.1515/9783110633665-001.xml Höckmayr B. Roth A. Genenning SM. , Boukhris A. Möslein K. Kalb D. Arnhold D. , Hohmann C. , Posselt T. Danzinger F. Eckert A. , Mittelstädt S. :Die systematische Entwicklung von Servicesystemen im digitalen Zeitalter – Ein Fakten-basierter Ansatz In: Beverungen D., Schumann J.H., Stich V., Strina G. (ed.): Dienstleistungsinnovationen durch Digitalisierung – Geschäftsmodelle – Methoden – Umsetzungsbeispiele Berlin, Heidelberg Springer Gabler 2020 , p. 227-275 ISBN: 9783662621431 10.1007/978-3-662-62144-8_5 Boukhris A. Höckmayr B. Genennig S. Roth A. Dienstleistungsentwicklung im digitalen Kontext – ein Plattformansatz In: Stich V., Schumann J., Beverungen D., Gudergan G., Jussen P. (ed.): Digitale Dienstleistungsinnovationen Berlin, Heidelberg Springer Vieweg 2019 , p. 407-426 10.1007/978-3-662-59517-6_20 https://link.springer.com/chapter/10.1007/978-3-662-59517-6_20 Roth A. Möslein K. Reichwald R. Der Kunde als Mitentwickler – Herausforderungen für die marktorientierte Führung In: Manfred Bruhn und Manfred Kirchgeorg (ed.): Marketing Weiterdenken. Zukunftspfade für eine marktorientierte Unternehmensführung Wiesbaden Springer Gabler 2018 , p. 143-156 10.1007/978-3-658-18538-1_11 Roth A. Jonas J. Dienstleistungsentwicklung im offenen Innovationslabor – Ein Blick durch die Unternehmensbrille In: Manfred Bruhn, Karsten Hadwich (ed.): Service Business Development Wiesbaden Springer Gabler 2018 , p. 65-82 10.1007/978-3-658-22424-0_3 Fritzsche A. Jonas J. Roth A. Entwicklung digitaler Servicesysteme – Akteure, Ressourcen und Aktivitäten In: Meyer, K.; Klingner, St.; Zinke, Ch (ed.): Service Engineering – Von Dienstleistungen zu digitalen Service-Systemen Wiesbaden Springer Fachmedien 2018 , p. 49-59 10.1007/978-3-658-20905-6_4 https://www.springerprofessional.de/entwicklung-digitaler-servicesysteme-akteure-ressourcen-und-akti/15794110 Roth A. Höckmayr B. Möslein K. Digitalisierung als Treiber für Faktenbasiertes Service-Systems-Engineering In: Manfred Bruhn, Karsten Hardwich (ed.): Dienstleistungen 4.0 – Konzepte-Methoden-Instrumente. Band 1. Forum Dienstleistungsmanagement Wiesbaden Springer 2017 , p. 185-203 Roth A. On the Way to a Systematic Service Innovation Competence Framework In: Agarwal, R., Selen W., Roos G., & Green R. (ed.): The Handbook of Service Innovation Heidelberg Springer 2015 ISBN: 978-1-4471-6589-7 Roth A. Möslein K. Produzenten als Dienstleister: Auf dem Weg zu interaktiven hybriden Wertschöfpungssystemen In: Schuh G, Stick V. (ed.): Enterprise-Integration – Auf dem Weg zum kollaborativen Unternehmen Heidelberg Springer Vieweg 2014 , p. 139-151 Roth A. Aufgabentransfer — Möglichkeiten und Grenzen In: Neue Wege in der Automobillogistik Berlin, Heidelberg Springer 2007 , p. 245-314 Roth A. Supra-adaptive Netzgestaltung durch Multi-User- Center (MUC) – Erfolgsversprechen und Potenzial In: Günthner Willibald (ed.): Neue Wege in der Automobillogistik: Die Vision der Supra-Adaptivität Heidelberg Springer-Verlag 2007 , p. 247-258 ISBN: 978-3-540-72404-9
Edited Volumes
Fritzsche A. Jonas J. Roth A. Möslein K. Innovating in the Open Lab Berlin 2020 ISBN: 978-3-11-062821-0 10.1515/9783110633665 https://www.degruyter.com/view/title/543548 Möslein K. Roth A. Heuberger A. (ed.):SERVICE SYSTEMS ENGINEERING 2020 10.1007/s12599-014-0314-8 Müller S. , Roth A. Schmidt N. (ed.):Märkte, Anwendungsfelder und Technologien in der Logistik – Ergebnisse und Reflexion von 20 Jahren Logistikforschung Wiesbaden 2009 ISBN: 978-3-8349-1821-5 Prockl Günter, Roth Angela, Pflaum Alexander, Bauer Angela (ed.):Entwicklungspfade und Meilensteine moderner Logistik – Skizzen einer Roadmap Wiesbaden 2004 ISBN: 3-409-12649-x
Conference Contributions
Sengewald T. Roth A. Actors’ Roles in Citizen-driven Innovation ISPIM Connects Osaka – Connecting and Empowering Society (Osaka, Japan 2. December 2024 – 4. December 2024 )https://conferencesubmissions.com/ispim/osaka2024/documents/1415856622_Paper.pdf Wilga M. Hajjam L. Lugmair N. Schymanietz M. Roth A. Characterizing the Roles of AI-Enabled Non-Human Agents in Service Systems 19th International Conference on Wirtschaftsinformatik (Würzburg 16. September 2024 – 19. June 2024 )https://aisel.aisnet.org/wi2024/70/ Wilga M. Lugmair N. Schymanietz M. Roth A. Boost Or Bust: Characterizing Value Co-Creation With AI-Based Non-Human Agents From A User Perspective 13th SERVSIG Conference (Bordeaux, Frankreich 6. June 2024 – 8. June 2024 )Lugmair N. Posselt T. Kurtz J. Ries L. , Roth A. Managing collaboration for servitization – A service ecosystems perspective 33rd International RESER Conference 2023 (Sierre 7. December 2023 – 9. December 2023 )Kurtz J. Meyer P. Lugmair N. Roth A. Structuring the servitization journey – A socio-technical methodology for developing platform-based smart PSS 10th International Conference on Business Servitization (Barcelona 9. November 2023 – 10. November 2023 )In: Ferran Vendrell-Herrero, Oscar F. Bustinza, Marco Opazo Basáez (ed.): Proceedings of the 10th International Conference on Business Servitization (ICBS 2023) 2023 10.3926/serv2023 Oks SJ. Roth A. Pesquisando a Indústria 4.0: Oportunidades e Desafios EnANPAD 2023 (São Paulo 26. September 2023 – 28. September 2023 )Seilz V. Krause-Söhner E. Schaller C. , Roth A. Multi-level interaction effects during digital innovation activities: A case study from a digital innovation unit in the paper processing industry British Academy of Management Conference 2023 (University of Sussex 1. September 2023 – 6. September 2023 )In: BAM2023 Conference Proceedings 2023 Lugmair N. Ries L. , Schymanietz M. Beckmann M. , Roth A. Making Sense of the Sustainable Smart PSS Value Proposition International Conference on Information Systems (ICIS) (Copenhagen, Denmark 9. December 2022 – 14. December 2022 )In: ICIS 2022 Proceedings.3. 2022 https://aisel.aisnet.org/icis2022/soc_impact_is/soc_impact_is/3 Kirschbaum J. Posselt T. Roth A. Use-Case-based Innovation for Artificial Intelligence – An ontological Approach Thirtieth European Conference on Information Systems (ECIS 2022) (Timișoara 21. June 2022 – 24. June 2022 )Kurtz J. Meyer P. Roth A. Servitization in Germany – Establishing the context of servitization in manufacturing firms 9th International Conference on Business Servitization: Servitization as a springboard for enhancing sustainable manufacturing (Málaga 17. November 2022 – 18. November 2022 )In: Ferran Vendrell-Herrero, Oscar F. Bustinza, Marco Opazo Basáez (ed.): Proceedings of the 9th International Conference on Business Servitization (ICBS 2022) , Barcelona 2022 10.3926/serv2022 http://www.omniascience.com/books/index.php/proceedings/catalog/book/137 Wilga M. Jalowski M. Kirschbaum J. Roth A. A Systematic Characterization of Artificial Intelligence Business Models as a Fundament for Business Model Innovation and Strategic Decision-Making 21st European Academy of Management (EURAM) Conference 2021 (Montreal/virtual 16. June 2021 – 18. June 2021 )Meyer P. Jonas J. Roth A. Exploring Customers’ Acceptance of and Resistance to Service Robots in Stationary Retail – a Mixed Method Approach 28th European Conference on Information Systems (ECIS 2020) (Marrakesch 15. June 2020 – 17. June 2020 )In: ECIS 2020 Research Papers (ed.): ECIS 2020 Research Papers 2020 https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1008&context=ecis2020_rp https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1008&context=ecis2020_rp Sengewald T. Boha J. Roth A. How does the User Type Affect the Acceptance of Digital Innovation on the Job SIGMIS-CPR’20 (Nuremberg 19. June 2020 – 21. June 2020 )In: Proceedings of the 2020 on Computers and People Research Conference 2020 10.1145/3378539.3393845 Sengewald T. Roth A. User Experience of Creativity Support Tools – A Literature Review in a Management Context 15th International Conference on Wirtschaftsinformatik (Potsdam 8. March 2020 – 11. March 2020 )10.30844/wi_2020_r14-sengewald Krause E. Roth A. Schaller C. :Organizational ambidexterity from a process-oriented perspective: A systematic literature review European Academy of Management (EURAM) Annual Conference 2020 (Dublin, Ireland) (Trinity College, Dublin, Ireland 4. December 2020 – 6. December 2020 )Roth N. , Roth A. Managing New Workspace Concepts—A Strategic Change Project in a German Insurance Company British Academy of Management (Birmingham Krause E. Roth A. Schaller C. :Towards a model of ambidexterity change: A multi-level case study in a German multi-campus university BAM British Academy of Management Conference 2019 (Aston University in Birmingham Förster M. Bansemir B. Roth A. Understanding the Role of Data for Innovating Business Models: A System Dynamics Perspective 14th International Conference on Wirtschaftsinformatik (Siegen, Germany 23. February 2019 – 27. February 2019 )Meyer P. Jonas J. Roth A. Frontline employees’ acceptance of and resistance to service robots in stationary retail – an exploratory interview study 19th Conference of the European Academy of Management (EURAM) (Lisboa 26. June 2019 – 28. June 2019 )10.15358/2511-8676-2020-1-21 Genennig S. Schymanietz M. Roth A. Digitization-Enabled Innovation in Sports – A Service Systems’ Perspective on Professional Soccer Players European Academy of Management (EURAM) Conference 2019 (Lisbon, Portugal Krause E. Roth A. Schaller C. , Möslein K. Managing the Dynamics of Ambidexterity: A longitudinal case study of the European Envelope-Industry 2019 R&D Management Conference (Paris 17. June 2019 – 21. June 2019 )Krause E. Roth A. Schaller C. :Strategic ambidexterity development in a public service context: Changing the focus on short-term improvements and long-term innovation in a multi-campus university. European Academy of Management (EURAM) Annual Conference 2019 (Lisbon, Portugal Förster M. Bansemir B. Roth A. Data as Curse or Blessing. Business Model Innovation from the Perspective of System Dynamics European Academy of Management (EURAM) Conference 2018 (Reykjavik 19. June 2018 – 22. June 2018 )Genennig S. Pauli T. , Roth A. Möslein K. Digitization-enabled Innovation in Service Systems: An Empirical Analysis of the German MDAX Companies European Academy of Management (EURAM) Genennig S. Roth A. How Digitization is Changing Technology Management for Service Innovation – an Integrated Method RESER Conference Roth N. , Roth A. Key challenges in developing and implementing new workspace concepts. RESER annual conference (Gothenburg) RESER (The European Association for REsearch on SERvices) annual conference (Gothenburg Daiberl C. Naik HS. Roth A. Proposing the NSPIRE Technique: Improving Productivity of Networked Service Delivery R&D Management Conference Höckmayr B. Roth A. Design of a Method For Service Systems Engineering in the Digital Age In: Proceedings of the 38th Internationcal Conference on Information Systems (ICIS) 2017 Höckmayr B. Roth A. Möslein K. Initial Design of a Method for Service Systems Engineering in the Digital Age 17h European Academy of Management Conference (EURAM) (Glasgow Genennig S. Roth A. Möslein K. The integration of digital technologies into service systems R&D Management Conference (RADMA) Daiberl C. Roth A. Möslein K. Approaches for Enhancing Productivity of Networked Service Delivery: A Review and Assessment 26th Annual RESER Conference Dinter B. Kollwitz C. , Möslein K. Roth A. Combining open innovation and knowledge management for a community of practice-an analytics driven approach In: Proceedings of the Twenty-second Americas Conference on Information Systems 2016 Jonas J. Roth A. Möslein K. Complexity and interdependencies of actor integration for service innovation in service systems? Insights from the exploration of micro level practices 5th Formum on markets and marketing FMM 2016 Daiberl C. Roth A. Möslein K. Conceptualizing productivity within a service network: The case of JOSEPHS® Euroma Konferenz (Trondheim Daiberl C. Höckmayr B. Roth A. Möslein K. Developing new services for e-mobility: An integrated inline-offline co-creation approach innteract 2016 Daiberl C. Roth A. Möslein K. Enhancing Service Productivity: A Review of Approaches from a Service Network Perspective Reser Conference (Neapel Roth A. Jonas J. Genennig S. Möslein K. Innovation in Service Ecosystems: A role perspective RESER annual conference (Neapel Höckmayr B. Roth A. Möslein K. Service Systems Engineering Triggered by Digitalization – a Conceptual Framework 16th European Academy of Management Conference (EURAM) (Paris Höckmayr B. Genennig S. Roth A. Möslein K. Service Systems Engineering Triggered by Digitization – Evidence from German Manufacturing SMEs 16th European Association for Research on Services Conference (RESER) (Neapel Wolpert S. Roth A. Technology as a service enabler in retail environments. 26th Annual Reser Conference Daiberl C. Roth A. Möslein K. Towards Perceived Service Interaction Productivity: A Proposed Conceptual Model KSS Workshop Jonas J. Roth A. Möslein K. Actor integration in service systems – exploring effects on a micro level The 2015 Naples Forum on Service (Naples Jonas J. Roth A. Möslein K. Co-Creating Innovation in Service Systems – Exploring the Effects of Cross-Disciplinary Problem Solving 2015 EurOMA Conference (Neuchatel Söldner C. Roth A. Möslein K. Opening Embedded Systems for open Innovation Pacific Asia Conference on Information Systems (PACIS 2015) (Singapore Fritzsche A. Roth A. Möslein K. Open Innovation for Innovation Tools: the Case of Co-Design Platforms International Symposium on Open Collaboration (OpenSym ’15) (New York In: Proceedings of the International Symposium on Open Collaboration 2015 Posselt T. Roth A. Fuhrmann O. , Danzinger F. Organisational Competence for Servitization: Challenges and Determinants The Spring Servitization Conference 2015 (Aston University, Birmingham Posselt T. Roth A. Organizational Competence for Servitization in Wholesaling EURAM Conference (Warsaw Daiberl C. Roth A. Höckmayr B. Möslein K. Project CODIFeY: Community-based Service Innovation for E-Mobility XXVI ISPIM Innovation Conference (Budapest Roth A. Jonas J. Fritzsche A. Danzinger F. Möslein K. Spaces for Value Co-Creation: The Case of “JOSEPHS® – The Service Manufactory” EURAM Conference (Warsaw Krämer K. Roth A. Möslein K. A Case About the Diffusion of Co-Creation Expertise in Organizations ISPIM Dublin (Dublin Roth A. Möslein K. Jonas J. Bringing interactive hybrid value creation to downtown retailers – towards a service-manufactory Cambridge Service Week (Cambridge Jonas J. Roth A. Möslein K. Co-Creating Service Innovation in Interdependent Service Systems Forum on Markets & Marketing Karlstad Krämer K. Roth A. Möslein K. Exploring the diffusion of co-creation expertise in organizations. 21st International Product Development Management Conference Rapp M. , Krämer K. Roth A. Schmitz-Dräger C. :Kollaborative Gestaltung innovativer Mobilitätskonzepte 6. Wissenschaftsforum Mobilität Duisburg – Proceedings Jonas J. Roth A. Möslein K. Open Service Design? Exploring Customer Co-Creation in a Service Manufactory ServDes Lancaster Jonas J. Roth A. Möslein K. Stakeholder integration for service innovation in German medium-sized enterprises 24th Annual RESER Conference (Helsinki Jonas J. Roth A. Stakeholder Integration in Service Innovation – An Explorative Case Study on Health Care Solutions Development EURAM Valencia Fritzsche A. Jonas J. Möslein K. Roth A. Systematic Service Development: Exploring the Role of the Setting R&D Management Conference Posselt T. Roth A. A Framework for the Assessment of Collaborative Competences in Servitizing Firms R&D Management 2013 Roth A. Möslein K. Jonas J. Joseph’s – The Service Manufactory Cambridge Service Week – Academic Conference Roth A. Möslein K. Jonas J. Josephs – The Service Manufactory Cambridge Service Week – Academic Conference Cambridge (Cambridge Jonas J. Möslein K. Roth A. Passive integration or mutual co-creation? Exploring the role of stakeholders in service innovation QUIS 13 (Karlstad Söldner C. Roth A. Danzinger F. Möslein K. Towards Open Innovation in Embedded Systems AMCIS 2013 (Chicago, IL 15. August 2013 – 17. August 2013 )Posselt T. Roth A. Förstl K. :A Systematic Assessment of Empirical Research in Success Factors in New Service Development EURAM Roth A. Hofmann B. :Evolving crucial competences for a systematic service innovation process – A conceptual framework Reser Conference 2012 Roth A. Daiberl C. On the way to a systematic service innovation framework from a competence-based perspective Cambridge Service Week Söldner C. Danzinger F. Roth A. Möslein K. Open Innovation by opening embedded systems GeNeMe 2012 (Dresden 4. October 2012 – 5. October 2012 )Bauer A. :Modelling of Warehouses in logistical networks Doctoral Seminar CLM Conference (New Orleans Bauer A. :Wechselwirkungen zwischen Transport- und Lagerströmen – Ansätze aus Praxis und Theorie, Gesellschaft für Operations Research Planung von Distributionsnetzwerken für Neufahrzeuge Bauer A. :Forschungsergebnisse zur Transportsteuerung der Zukunft – Tourengebietsplanung und Tourenplanung Bundesverband Deutscher Postdienstleister (BvDP) – BvDP Arbeitskreis Verkehr (Bonn Bauer A. :Partner-spreading Long Distance Traffic Networks International Workshop on Distribution Logistics (St. Gallen Bauer A. , Feige DM. , Werr H. , Klaus P. :From Tour Planning to Area Management: Tour Area Planning for Logistic Service Providers Sixth International Workshop on Distribution Logistics (St. Gallen Bauer A. :The Practice of Distribution Network Planning: Coping with Shortcomings in Import Data Quality Sixth International Workshop on Distribution Logistics (St. Gallen
Miscellaneous
Böhmann T. , Roth A. Satzger G. , Kurtz C. , Lewandowski T. , Wilga M. Hottum P. , Schemmer M. :Dienstleistungswende zur Nachhaltigkeit 2023 )https://www.dienstleistungsforschung.de/das-df²/arbeitspapier2022/ Roth A. Benz C. , Wilga M. Satzger G. , Böhmann T. , Hottum P. , Lewandowski T. :KI-Paradigmenwechsel der Wertschöpfung: Die Triade “Dienstleistung – Arbeit – KI” gestalten 2023 )https://www.dienstleistungsforschung.de/das-df²/Whitepaper2023/ Sengewald T. Höckmayr B. Roth A. Hohmann C. , Danzinger F. Kalb D. SERVICE SYSTEMS ENGINEERING 6 2020 )Posselt T. Hohmann C. , Boukhris A. Genennig S. Höckmayr B. Danzinger F. Roth A. Möslein K. Industrial Service Clouds: Entwicklung eines Kriterienkatalogs und Identifikation von Entwicklungsbedarfen 2018 )Kollwitz C. , Daiberl C. Dinter B. Roth A. Möslein K. Gemeinsam unter Strom: Community-basierte Dienstleistungsinnovation für e-Mobility 2018 )Daiberl C. Höckmayr B. Roth A. Möslein K. Online-Offline Co-Creation für die Entwicklung neuer Dienstleistungen: Eine Anwendung im Kontext der E-Mobilität 2016 )Daiberl C. Danzinger F. Dinter B. Hess J. , Höckmayr B. Jonas J. Kollwitz C. , Luzsa R. , Putz M. , Roth A. Schmitt-Rüth S. , Wehnert P. :Online-Offline Co-Creation 2 2016 )Hofmann B. , Posselt T. Fuhrmann O. , Roth A. Service-Orientierung im Mittelstand 2012 )
