Dr. Patrick Meyer
Patrick Meyer graduated in Industrial Engineering (M.Sc.) from Friedrich-Alexander-Universität Erlangen-Nürnberg (FAU) and Sungkyunkwan University, South Korea in 2017. Prior he graduated from University of Applied Sciences Hof and National University, USA in Industrial Engineering (B.Eng.) with a focus on mechanical engineering and information systems as part of a dual study program in cooperation with KSB AG.
Patrick worked as a consultant at elaboratum GmbH and as a research associate / Doctoral student at the Chair of Information Systems – Innovation & Value Creation from 2018-2021. He received his doctoral degree on “Managing Robotics in Retail” from FAU in November 2021.
Since 2022 Patrick works as a managing consultant at elaboratum GmbH and is an independent postdoctoral researcher at FAU. His research focuses on the adoption and integration of smart frontstage service technologies into complex service systems. In particular, he is interested in understanding the impact of service robots on service environments.
Frontline Employees' Acceptance of and Resistance to Service Robots in Stationary Retail - An Exploratory Interview Study
In: Journal of Service Management Research 4 (2020), p. 21-34
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Humanoide Serviceroboter am PoS: Eine akzeptanzanalytische Untersuchung neuer Formen der Kundeninteraktion
In: Marketing Review St. Gallen 35 (2018), p. 18-25
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Retail Managers’ Perceptions of Service Robots in Organizational Frontlines – A Mixed Methods Approach
20th Conference of the European Academy of Management (EURAM) (Dublin, 4. December 2020 - 6. December 2020)
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Exploring Customers' Acceptance of and Resistance to Service Robots in Stationary Retail - a Mixed Method Approach
28th European Conference on Information Systems (ECIS 2020) (Marrakesch, 15. June 2020 - 17. June 2020)
In: ECIS 2020 Research Papers (ed.): ECIS 2020 Research Papers 2020
Open Access: https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1008&context=ecis2020_rp
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Managing Robotics in Retail: A Service Systems Perspective
WI 2020: DOCTORAL CONSORTIUM (Berlin, 7. March 2020 - 8. March 2020)
Frontline employees’ acceptance of and resistance to service robots in stationary retail - an exploratory interview study
19th Conference of the European Academy of Management (EURAM) (Lisboa, 26. June 2019 - 28. June 2019)
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