We are pleased to announce that Matthäus Wilga has successfully defended his dissertation at the Chair of Information Systems I, Innovation & Value Creation (FAU Wi1).
His dissertation, “Revolutionising Service – Innovating Businesses through the Integration of Non-Human Agents,” examines how non-human agents reshape service systems and contribute to new forms of value creation. The work provides a structured and forward-looking analysis of the role of artificial and autonomous agents in service innovation and digital transformation contexts.
The dissertation offers both theoretical contributions and practical implications for organisations seeking to integrate non-human agents into their service operations and innovation processes.
With this achievement, Matthäus Wilga completes an important milestone in his academic career.
We warmly congratulate him on this success and wish him all the best for his future endeavours.