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Thomas Zwack graduated from Technical University Munich (TUM) in 1996 with a master in computer science (Diplom-Informatiker) and a minor in business and economics. From 1996-2003 he worked as a manager for Accenture (www.accenture.com). From 2004-2014 he was founder, shareholder and CEO of the Jakoby Zwack GmbH, a Germany based consulting company with clients in the insurance industry.

Until now he worked for major P&C insurers in Europe and North America with a strong focus on strategic development and reengineering projects. His current position is CLIC fellow at the HHL Leipzig Graduate School of Management (http://clicresearch.org/de/fellows/). His major research interest is service innovation in the insurance industry.