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Robotics in Retail: How should service systems which include service robots be designed to allow for stakeholders’ acceptance?

Thesis Advisor:

Thesis Status:

Open

Robotics in Retail:

How should service systems which include service robots be designed to allow for stakeholders’ acceptance?

The vision of a technological reality in which humans and service robots coexist in a common service system is not new. Technological advances in the field of service robotics have brought us closer to this vision. Service robots are currently being used in retail, hospitality, education and healthcare. However, it is surprising that little attention has been addressed to user’s responses so far.

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